DoubleTree by Hilton Mt. Vernon

The hotel is dirty and not worth the price of a Hilton. The elevators didn’t work. Toilet didn’t flush. Left over food in the refrigerator. The shower was disgusting. Moved to a different room and it was no better. Front desk lady was nice. The filth in this hotel is not a one off. You can’t have showers that dirty unless you go months and months without cleaning them. I won’t stay here again. Hilton has really gone down. Had a similar experience in DC!

Server Asia double tree Mount Vernon is worse don’t go for free break fast . She denied for omelette said that doubletree hotels they don’t make it omelette . Her attitude was wrong. Because she didn’t understood I don’t ate beef and pork. In that she replied that’s she confirmed with her chef. I told her I will pay you extra she denied again said double tree didn’t make any omelet.

Glad we were only stopping for the night. The positives were the staff was friendly and the room was ready upon arrival. The bed linen was clean as well as the room looked like it has been cleaned. We had booked a standard king and as Diamond members were upgraded to a king with Balcony. The Balcony rooms overlook the interior 3-story atrium. While this meant no noise pollution from the nearby highway the potential was there to hear everything in the atrium, thankfully it was quiet night when we were there. The biggest disadvantage was the light from the atrium. They supposedly turn off the lights at 11pm when I asked but there are several lights that stay on all night. The French shades do not adequately block the light. This hotel has a lot of wear and tear, you can see it with the elevators, hallway carpets and in the room with scuffs on all the furniture as well as staining in the corners of the showers. For Gold and Diamond members there is no Food and Beverage Credit, instead the hotel gives a complimentary breakfast buffet for all guests. Also there are no Diamond Member Parking spots. We did not receive a cookies or our two bottles of water upon check in. There are Tesla Supercharger’s next to the restaurant attached to the hotel that serve as the advertised EV charging. Every other Hilton we have stayed at that advertises EV charging has level 2 plugs for free. Kinda seemed like false adverting on the Hilton site. Next time we are traversing the country and come through this way I will pick a different hotel. Hotel management if your reading this please let people know about the atrium light issue and give them a choice if the want the upgrade or not, make sure to at least hand out the water to Hilton rewards members, make sure those staying know there is no food and beverage credit and stop advertising you have EV charging, you have A Tesla Supercharger Station on site that customers have to pay to use which is not the same thing in the world of Hilton travelers.

Decent hotel, but not remarkable. The lobby is nice and seems refreshed. The first room I went to had the smell of cigarette smoke and mildew. I went to the front desk and they apologized, changed my room and handed me two warm cookies. The second room was better. However the walls are very thin, so much so that I thought people were in my room. I could hear full on conversations coming from the rooms next to me. Luckily not during the time I was sleeping. Also there were little things that left me wondering how they maintained the hotel. For instance the lights on the elevator wouldn't come on when pressed. The elevator worked and went to the right floor, but the lights wouldn't come on. As a Diamond I got free breakfast, but it was rather underwhelming. It was convenient, but I was expecting be able to order something off a menu. It was just a buffet and no so different from a limited service hotel like a Hampton Inn. The servers were nice and all, but just underwhelmed by buffet food. Every staff I ran into was very kind and courteous, so they have that going for them.

This hotel is conveniently located next to the highway and several restaurants, so it's a great choice of you are passing through town. Also, the staff was very courteous and accommodating. However, we had to change rooms as soon as we arrived because the wall beneath the window in the first room we checked into was falling apart. There was obvious water damage and the plastic trim along the bottom of the wall had completely peeled back revealing drywall and evidence of black mold. The carpet was also very dirty. We let the host at the desk know about the issue, and we were moved to the room. The next room that we removed to had the same issue, although not as severe. But the rooms just aren't clean and are very old. There was a vent in the shower that was filthy, it looked as if it had never been touched. There is also a musty smell in the rooms. But we were tired and did not want to move rooms again or change hotels, so we just got some supplies and cleaned the room ourselves. This hotel just really needs its rooms renovated, and for proper cleaning measures to be put in place for the health and safety of their guests. I did express my displeasure to the person who text us to see how our stay was going after we checked in, but I did not hear anything back from them. We were charged full price, and no discount was made or accommodation given for our inconven ience or for the condition of the rooms.

This is a lovely hotel. The customer service was outstanding and the front desk staff was attentive to the needs of traveling with our elderly handicapped mother. The room was very clean and comfortable. After driving all day it was welcoming to have a restaurant in the building to get dinner and breakfast. Both food servers were excellent. The entire staff was outstanding both at the front desk and in the restaurant. Thank you!

Stayed here for work. Front desk staff were very pleasant and welcoming. The woman who checked me in, gave me instructions on how to open my room door since I was staying on the fifth floor. Apparently, they have a lot of issues with those doors. Hallways were very dark and it's a little disconcerting. Room was...okay. It needs a good cleaning. I found stray hairs several places and the vent in the shower has NEVER been cleaned. The carpet didn't feel very clean either. My room was quiet, but I faced the front parking lot. I heard other coworkers complaining about the highway noise from their rooms. Housekeeping may have begun too soon. A couple of us, who hadn't checked out, were going back up to our rooms during a break in our conference only to find that the rooms had already been stripped of linens, etc. We still had a couple hours before check-out. Food was good, both in the restaurant and the lunch buffet we had during our meeting.

The hotel lobby and guest services reception was very welcoming as was the host that assisted me. The gentleman had gracious outwardly welcoming personality. He was accommodating when I asked for a second Chocolate Chip cookie and answered all my question concerning and evening meal. The room had all the accoutrements one would expect of aDouble Tree Hilton Hotel room. The bed was extremely comfortable and the room and bathroom were perfectly clean. One could not ask for more.

DO NOT EVER stay here! Especially if traveling for work. Room was booked with a company credit card. Upon check in, I was not allowed to charge the room to said credit card. I was forced to either have a cancelation fee on the company credit card or pay for the room myself. Not wanting to reprimanded for having a cancelation fee, I paid for the room myself. When I got to my room, it smelled stale, was outdated, the wifi and telephone didn't work and the bedding smelled like cigarettes. Do yourself a favor and stay at one of the other hotels next door.