Best Western the Clarence on Melville

Place was great, however very poor service from staff. Stayed here on 29/06/24. The tv was not connecting to wifi, and we asked for configuration with the staff, a lady who was working at reception on that day. She came to the room to have a look, but couldn’t figure out what to do neither. We were told that she will get someone else to have a look and come back, waited whole afternoon and night. That lady left us hanging. Could not even use what was included in what I paid for. The lady was very unprofessional, she could have just said that there was nothing she can do, instead of lying and left us waiting.

Just a bit of a BGrade offering

Good location and very friendly staff, we reached here late night and the staff is there to check in for us

環境優美，衞生潔凈，服務熱情，非常滿意。

모든 건물이 1층에 위치해있고 바로 문 앞에 주차할 수 있는 것이 매우 큰 장점. 어메니티가 하나씩 더 있었으면 좋았을 거라 생각함.

我們五個人訂了一間兩人房間和一間三人房間，整合兩間房前面兩個車位又是相連的，非常方便。服務人員的態度都很好。

Only had 3 days in Albany, would need more to take in all the local attractions, The hotel was clean and had all it needed, only complaints was the restaurant was not open thru our stay and was a little too far out of town to walk to to get any meals.the staff were pleasant.

Would highly recommend this hotel to visitors to Albany. Owner and staff extremely pleasant. Rooms were comfortable and very clean. Will be staying at this hotel again during our next stay in Albany. Next time I will be definitely be going in the summer time though. Very wet.

I love a motel that is crisp and welcoming. Everything is working order... smiles from staff and positive attitudes about the motel, the area and life. It's a pity the property is on a slight rise; the angles caught me a couple of times - my dumb bifocal glasses - I meant to stay one night. I stayed two! Shame the restaurants are all still mothballed... new times!