The Grand Lodge Hotel and Suites

Really bad wifi connection. Don't try to do any business. I was visiting for a conference, and my husband was trying to work remotely. He could not sustain an internet connection. It's very frustrating for a hotel that boasts a good wifi connecting for business.

The good - the lodge is in a fantastic location. It is right next to a pickup/drop off location for the free bus service pickup that runs to Crested Butte regularly, we took advantage every day. If you bring bicycles they have a free storage location by the lobby which is very convenient. The shower was excellent and the room itself was clean with a comfortable bed. The staff we interacted with were all very friendly and helpful. There is an excellent coffee place (Coffee Lab) very close by. The not-so-good - the whole place is in need of updating, I am not sure anything has been done (carpets, décor, furniture etc.) since it was built? The wi-fi in the room was extremely slow to the point of barely working at times. We would still absolutely consider staying here again, for what we needed it fits the bill and for the most important things for us (a couple in town to ride mountain bikes needing a comfortable bed and good shower, plus convenient transportation to the town for food and drink) it checks the boxes.

My wife and I booked a three-night weekend stay at the Grand Lodge Crested Butte for a corner suite room. First glance at entering the room the bed looked nice and comfy, but the rest of the furnishings were outdated and worn. The next morning there is no free breakfast cafe. There is a small bistro type that has takeaway food and expensive plate breakfast. Don't expect your room to be cleaned or not based on putting out a privacy tag on the door. You have to tell the desk in the morning to have your room cleaned. This is not a regular hotel. Each room is individually owned. Basically, a rent-a-room. There is a resort fee that provides internet, in room coffee, tea, hot chocolate, pool access and parking. You at some time will have to park in the dirt parking area if you arrive late. There is no free water in the room either. I give this an average rating and would hesitate to stay again.

Loved the location and the Staff. Our room on west side was well appointed and had a great view from the 5th floor. The staff is amzing, smart and attentive. We heard some rooms on east side are not updated. The kitchenette was perfect for our 3 nights and the bed was very comfortable. The bike/ ski valet made life easier and the location was ideal. we parked our car forgot about it until we departed. The village shuttle goes every 15-20 min and fun. . Getting back to the hotel after dinner was also easy. we will be back!

Terrible service, asked for Houskeeping every day, even scheduled it, but no one came in my 5 night stay. Wall paper pealing, no air conditioning & only 1 elevator worked. Resturant closed at 8PM (730 LOL) & terrible service. All this for ~$40/night extra fees. My advice is to stay in a cheap motel in Gunnison 35 miles away because Crested Butte itself is spectacular in July.

Two comfy king beds (one a Murphy bed but no less comfortable). Large room. Great shower - hot water and good pressure. The cold water tap in the bathroom sink was non-functional but otherwise everything was good. Breakfast was not included, but was available.

Had a corner king suite. Great space, but extremely echo-y. Found someone else’s sock in the TV credenza, so clearly not thoroughly cleaned. No WiFi at all the whole time there (even with the password provided - no networks available!) and when I told the front desk, they all 3 stared blankly at me and said “but we have it on our phones.” No offers to help me connect or investigate, no apologies for the lack of internet for my phone or computer during my stay. Yikes. Embarrassing customer service display on behalf of Vail, tbh.

Most run down hotel I've seen (at any price) in a decade. Broken stuff everywhere except the lobby. Poor wifi. No towels at the pool. Crowded hot tub (midweek!) with lots of 3-6 year old kids. Only low quality french roast coffee in the room. Huge hole in bathroom door. Loud noise in bathroom.

The hotel is more and more run down each year we come right as new fees are added. I think this will be our last time. Also beware, BARKING DOGS EVERYWHERE! Front desk shrugs shoulders. “Yeah—lots of people bring their dogs” Those of you with dogs, please don’t leave them unattended and please show some respect to others.