Mercure Moulins Centre Hôtel de Paris

Arrived in our room to find the toilet had not been cleaned before our arrival! Immediately advised man working on reception who then got very angry and shouted at me. I have never experienced such a poor reception to a hotel stay. It’s a shame as the hotel could be very nice but it’s needs to be thoroughly cleaned (room also very dusty and communal areas dirty, mould in bathroom). The angry little man needs some serious customer service training. I noticed on leaving other guests also complaining about the lack of cleaning.

A very beautiful building , and beautiful typical regency french rooms. All air conditioned very quite cannot hear anyone walking on the carpets, and our room was in front of the lift. The staff were all very friendly and very helpful , escorting you towards toilets, Spa etc. The only downside to the hotel, is though it has a lovely breakfast in the morning, they do not do lunch time or evening meals.

Having previously stayed several times in a family room as a stop over in central France we felt secure in booking again. Big mistake this year we were allocated a family room up some windy parapet stairs . I usually do a quick corner check of mattresses to look for evidence of bed bugs, black marks staining etc never ever finding a problem in all the hotels we have stayed in . This time to my horror I found in one of the single mattresses a man made cut / hole which contained insect egg casings and many of them . The mattress itself was badly stained a red/ coppery colour. Either it had been treated and not disposed of or we could have had a very bad night of bites and contaminated luggage. The reception was helpful and moved us to the room we had previously which was perfectly clean. So a mixed bag of rooms . We will not be returning.

Très bon acceuil de la personne présente ce soir là. Hôtel historique car présent au sein d'un immeuble d'époque de la ville de Moulins, mais nécessitant d'être reconditionné au niveau de certaines chambres, vieillissantes visuellement. Parking dans la cour intérieure bien pratique, payant 8 euros.

C’est ma deuxième fois que nous y séjournons. Accueil efficace avec parking. Hôtel très propre, chambre impeccable spacieuse, hauteur de plafond ( ch 101) grandes fenêtres avec volets roulants occultants. Bar rempli de 4 boissons gratuites, Nespresso, set collation, grand coffre fort. Lit King size. Petit déjeuner bien approvisionné. Deux détails à améliorer : climatisation poussive dans la chambre, pas de spécialité locale au petit-déjeuner. Mais sinon tout est parfait à prix doux. Je recommande !!!

Notre séjour de 3 jours a été gâché par une odeur d égouts dans la chambre 207 qui est pourtant belle Heureusement le personnel et particulièrement Angélique a été remarquable et compréhensif sans elle nous aurions quitté l hôtel! Il est temps pour mercure de faire des travaux dans cet hôtel qui est vieillissant