Vacancéole - Résidence Grand Massif

Reasonable room for the price with a great view. However, if you arrive before the 5pm check in the building is locked and there is no reception which seems strange. We assume this was to save money on staffing. You have to make your own beds up - again we assume to save money. A cleaner kindly let us in and store our cases. Both receptionists were rude. Located at the end of the village next to a ski hire place which was excellent.

We are a family of 4 and stayed in a 1 bedroom apartment. The bedroom was spacious and beds were very comfortable but the sofa bed, whilst a good size, sank in the middle so really only good for 1 person. Kids didn’t mind though. Lovely view. Kitchenette good enough to cook basic on-the-hob or microwave meals. Fine for us. Tiny dishwasher (bring lots of dishtabs). Good bathrooms, lots of hot water. Lovely staff. Handy for the ski bus (orange or pink line,) though they only seem to run about every half hour. Or 8-10 minute walk to the centre. Great place to stay for families - book your restaurants ahead as only a few, they are small and they get booked up.

We (me and my wife) have booked a room in this apartment. We planned to arrive on Sunday (02.04.2023) and stay until 16.04.2023. A quick note: reception doesn`t work on Sundays, so they asked to transfer a deposit in advance (and we did it without any extra questions). On 02.04, before our arrival, my wife got heavily injured, she got a big fracture on her leg, and was delivered to the hospital by helicopter. Obviously, we have to cancel our journey, expecting that administrators of this hotel are human-beings, and can make us a refund. Unfortunately, that`s not the case. They refused to return the money, providing a very standard answer that the room is not refundable, and they kept it for us. But (what a surprise!) when we checked it on the next day, the room was already booked! To say it shortly: my wife is at hospital, waiting for expensive surgery, and the hotel received double profit (keep sending standard "the-room-is-not-refundable" answers. We are now preparing everything for EU commission to check the case, and you can make your own conclusions of the adequacy of the staff.

Good location of accommodation, ski bus stop is just opposite. You can guy breakfast in boulangerie which is very close to property. If you want to eat dinner in the local restaurants it is good idea to book it in advance.

We had a short ski break and were booked into this resort by a tour operator. Not knowing what to expect it turned out to be excellent. Reception was helpful. The one bed self catering apartment was spacious with everything you would need - and a balcony. Good sized pool and large boot room. It is a 10 min walk to the lifts but the ski bus stops close by. Overall I’d fully recommend and, due to the short stay, we didn’t get to use all facilities available.

I booked with a Wonderbox but, a week before my stay, I had a family problem that prevented me from leaving: this is why I asked you to cancel the reservation or, at least, move it to the next year spring. I was denied both possibilities: through Wonderbox I was offered to negotiate a "cancellation fee", which I refused because I find this behavior shameful. As expected, I was unable to come: enjoy the money from my voucher I lost