Vacancéole - Résidence Grand Massif

Reasonable room for the price with a great view. However, if you arrive before the 5pm check in the building is locked and there is no reception which seems strange. We assume this was to save money on staffing. You have to make your own beds up - again we assume to save money. A cleaner kindly let us in and store our cases. Both receptionists were rude. Located at the end of the village next to a ski hire place which was excellent.

We are a family of 4 and stayed in a 1 bedroom apartment. The bedroom was spacious and beds were very comfortable but the sofa bed, whilst a good size, sank in the middle so really only good for 1 person. Kids didn’t mind though. Lovely view. Kitchenette good enough to cook basic on-the-hob or microwave meals. Fine for us. Tiny dishwasher (bring lots of dishtabs). Good bathrooms, lots of hot water. Lovely staff. Handy for the ski bus (orange or pink line,) though they only seem to run about every half hour. Or 8-10 minute walk to the centre. Great place to stay for families - book your restaurants ahead as only a few, they are small and they get booked up.

Great location, staff were friendly and helpful, clean, good breakfast. Good value. Handy having ski lockers you can use at the top of the ski lift. Rooms are dated, no wifi, TV, kettle, not that these are essential and we needed but nice to have when you want to chill after a busy day

We (me and my wife) have booked a room in this apartment. We planned to arrive on Sunday (02.04.2023) and stay until 16.04.2023. A quick note: reception doesn`t work on Sundays, so they asked to transfer a deposit in advance (and we did it without any extra questions). On 02.04, before our arrival, my wife got heavily injured, she got a big fracture on her leg, and was delivered to the hospital by helicopter. Obviously, we have to cancel our journey, expecting that administrators of this hotel are human-beings, and can make us a refund. Unfortunately, that`s not the case. They refused to return the money, providing a very standard answer that the room is not refundable, and they kept it for us. But (what a surprise!) when we checked it on the next day, the room was already booked! To say it shortly: my wife is at hospital, waiting for expensive surgery, and the hotel received double profit (keep sending standard "the-room-is-not-refundable" answers. We are now preparing everything for EU commission to check the case, and you can make your own conclusions of the adequacy of the staff.

Good location of accommodation, ski bus stop is just opposite. You can guy breakfast in boulangerie which is very close to property. If you want to eat dinner in the local restaurants it is good idea to book it in advance.

This is a very nice place to stay, it is a good lower budget option. There is nothing fancy but everything is great. We would go back. The rooms are clean, warm and cosy with comfy beds, there was plenty of hot water for 4 for showers etc. It was quiet in the evenings and that helps for a good nights rest after hitting the slopes. The pool was okay for a quick dip although the water was quite cool. The residence is 10 mins walk partly up hill from the main telecabine. There is a ski rental shop almost next door and the ski bus to the telecabine stops just across the road. We didnt book breakfast as there is a great patisserie about 5 mins walk away and a small but very well stocked superette just a little further on. Dining out in the village is not over expensive but there is a need to book if you want to eat out.

We had a short ski break and were booked into this resort by a tour operator. Not knowing what to expect it turned out to be excellent. Reception was helpful. The one bed self catering apartment was spacious with everything you would need - and a balcony. Good sized pool and large boot room. It is a 10 min walk to the lifts but the ski bus stops close by. Overall I’d fully recommend and, due to the short stay, we didn’t get to use all facilities available.

I booked with a Wonderbox but, a week before my stay, I had a family problem that prevented me from leaving: this is why I asked you to cancel the reservation or, at least, move it to the next year spring. I was denied both possibilities: through Wonderbox I was offered to negotiate a "cancellation fee", which I refused because I find this behavior shameful. As expected, I was unable to come: enjoy the money from my voucher I lost