Pacific Beach Resort

No information provided before booking about the pool and kids games room being under construction. Our room had a great view of a concrete slab that slightly resembled a pool. Whilst looking into the neighbouring resort that had a nice pool. Having two boys aged 8 and 10 and showing them photos of where we were staying only to arrive and find out we couldn’t even go for a swim in the pool was very disappointing. Paid the extra money to stay there just because they had a nice pool and games room. Receptionist was unavailable and useless. Couldn’t even provide a second key let alone a parking spot for our room. Wouldn’t stay there again.

The Resort is right on the Esplanade, handy to numerous eating places and retail shops and just across the road from the beach. They are two and three bed room apartments each with a view of the ocean. They are well equipped and clean and comfortable. The staff were always very helpful and cheerful. They went out of their way to accommodate our group when our flight was delayed.

Stay away - mould, dust, old stinky rooms, drunk and arrogant staff. Unsanitary and unhealthy motel. This is 1 or 2 star motel, rooms are full of mould and dust, see photos. Strong smell of mould and dead fish in all the rooms. Fans are covered by mould so once they on mould transfers to your belongings. Dirty and unsanitary bed sheets, see photos. Rooms are full of bugs. Food leftovers on the floor. When we requested refund, the receiptionists (Kaitlyn Toomey) and their manager (Adelle Elphinstone) were very arrogant, bullied my family and refused to provide refund claiming that it should be approved by their manager who appears to be completely drunk and non-attainable that day. We were defrauded by these people since we paid for 4 star hotel and received 1 star room (all rooms they showed us were the same). Stay away and don't waste your money and health in this hotel.

Hay was going to write this as the review for the hotel – is it to harsh or am I missing something If you were to rate this place based on location it is five star for sure. I wish everything else had the same rating. This place is well positioned on the promenade, close to shops, places to eat and across the road from the beach. However, the building is outdated, the singular lift is old and if you have phobia of elevators do not use it, it bounces and they have had to put a sign up not to bounce or jump otherwise it will stop. The building operates a garbage shoot which is great in concept, however it was clogged up and the smell was putrid, it was so bad we felt sick every time we waited for the elevator and it began to come into the apartment. We advised the team a couple of times over the week, but nothing had changed. The rooms were ok, mattress quite hard and uncomfortable but the rest of the three bedroom apartment was spacious.

View great however really disappointed we were not informed that pool would not be available due to renovations. Would have booked elsewhere if we were informed. Kids were so disappointed. Will book elsewhere next time.

Disappointed! When I booked I specifically asked that the room be complete beach/ocean front view as we've stayed in other places where they say "ocean front" or "ocean view" but you have to stand on tippy toes at the far corner of the balcony and crane your neck to see water, and I also requested a room on a higher level. Well, we certainly didn't get much of an ocean view or a room on a higher level...the room was on the first floor at the side of the building. You could only see glimpses of the ocean through the trees if you stood on the balcony and even then you had a lovely (Not!) view right on top of the tennis court. If you sat on the lounge inside, the outside view was of the air conditioner compressor on the balcony and a wall. The inside of the unit itself was lovely, it was redone and modern, clean and tidy so no complaints there. The staff were helpful and tried to move us to another room the following day but by the time the other guest had checked out, we wanted to get out and do things and it wasn't worth it for only a 2 night stay. Also found the whole check in and check out process pretty poor. We arrived right on checkin time at 2pm to a closed office. Rang the number at the desk which went to message bank. Got a call back to say they were checking in guests at another hotel, and the "after hours check in" text message explained how to get the key from the locked security box. Same when we checked out...no one there and basically guessed what we had to do with the key. Overall on the plus side, it's in a great location, the staff were friendly and the room was upgraded, but don't think we'll be going back there because of the lack of view and for the price you pay for "ocean front", it's overrated.

I wouldn't recommend this place at all. Right from the onset our stay was a hassle. We were 6 x 40–50-year-old ladies who had been looking forward to our reunion for 2 years on the sunshine coast. We had all travelled from different parts of Australia and NZ to come together. On booking our accommodation we asked for 6 x single beds. On arrival there were 4 even though it was noted in our booking that they had in their systems. They couldn't supply us with an apartment with 6 x beds, so we were provided with 2 x rollaway beds, which 1 x broken. Due to this - we had to use a foam mattress that we had to put on the floor that we luckily had with us. There was a water leak in the bedroom and that damaged our personal foam mattress and took that out of play - now making us down one bed. We continued to have difficulty with reception and getting help - often it was closed, or the staff couldn't help. Overall, the entire experience was unsatisfactory. The apartment itself was in a great location, but old and tired and needing a refresh. We ended up spending a weekend trying to sort out logistics of our accommodation verse catching up with each other and relaxing. I wouldn't recommend staying here.

Location was great. We were on 9th floor and had an amazing view of the ocean. Unit clean and tidy but needed a refurbishment VERY DISAPPOINTED around the fact there were no facilities available ie all of level 1 out of action due to renovations. No Pool, no BBQ area. No discount on room rate offered. We were not informed about this , even our travel agent was not informed until the day we left NZ to fly over! The staff seemed dis interested, their suggestion was to head down the road to bbq area. And I could go for a swim at the local pool which I would need to drive to!! If we had known in advance we would not have stayed at Pacific Beach Resort.

Very nice outlook from the 7th level of this complex with a good view of the beach During the time we were there the 1st floor entertainment area was closed as the hotel pool was undergoping renovations. We were informed well in asdnace of this so it was not a surprise . A feeling that the whole place is a bit aged and needs a good overhaul to spruce it up although it was clean, tidy and had everything necessary Excellent location immediately across from the beach with numerous restaurants in the close vicinity One major complaint was the car parking. The space allocated for our unit was extremely narrow so much do that we incurred considerable damage to one of the car panels trying to get in. All other car parks were two spaces side by side so manoeuvring was not too bad, but we were a simple lot hemmed in by a wall and two concrete columns. Note to incoming guests, steer well clear of the space allocated to unit 30 Other aspects of the unit quite good, wifi, tv, fridge and kitchenette which included a washing machine. Certainly recommended