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Aloft Austin Airport
4.2/519 Bewertungen
Terrible customer service, gave the hotel and Marriott multiple chances to make this right and despite corporate saying multiple times they would, they didn’t and I’m a Bonvoy Titanium. I requested a late checkout and reserved a 2:30 PM Airport Shuttle. I returned to my room at 1:45PM and when to the front desk and checked out at 2:15PM, handing the front desk clerk my key and giving my room #. I then sat around in the deserted lobby for 15 minutes, occasionally getting up and walking to door to look for the shuttle. At 2:30 I was at the door looking for the shuttle when the desk clerk called my last name and asked if it was me. I replied yes and was told the shuttle left without me because they knocked on my door and called my room and I wasn’t there and would have to wait until 3PM for the next shuttle. I asked how I missed it since I had been in the lobby 15 minutes early and was then told it never actually came back to the hotel from the airport because sometimes people don’t show up or forget they made a reservation and I didn’t answer my room phone or knock so they assumed I was a no show. I told the desk clerk I had been in my room from 1:45pm and reminded her I checked out at 2:15pm handing her my key, and asked why didn’t she tell me then? She then asked again why I didn’t answer my room phone/knock and told me I would have to wait until 3pm. Reminded me of the Seinfeld episode where the customer agent is told she does not know the meaning of a reservation and how to hold a reservation! I couldn’t wait until 3pm and took an Uber. No way to contact hotel management directly to request reimbursement of my $12.85 Uber fare so contacted Bonvoy customer service online and made the request. Was sent an email stating the hotel’s accounting department would contact me in 3-5 business days. Never happened and sent multiple follow ups online and no reply. Finally called the Titanium desk and asked what was going on, no apologies or explanations on why the hotel never contacted me and why my follow ups were ignored but they were able to pull up the initial correspondence in the system and after a long wait told me the Uber fare would be refunded which as far as I can tell, never happened despite the call occurring over a month ago.
Hilton Garden Inn Austin Airport
4.4/523 Bewertungen
We had mechanical issues leaving Boston so arrived in Austin just as our connection was backing out of the gate. We had a choice of 2 hotels that American Airlines would give a voucher for. Since we are a Hilton Honors member chose the Garden Inn. If you do the same please call the number on the voucher to have them send the shuttle van as there is another Hilton nearby with a shuttle bus that you might accidentally use by mistake as we did at first We were greeted by Marlene at the check in i had given her the voucher ID by phone so she was all ready for us when the van arrived. Rooms are a bit smaller than most but well appointed. Beds comfortable and plenty of towels etc. there is a restaurant and bar. The bar opens at 4pm the restaurant at 5. They have 5 main entrees on the menu as well as sandwiches. The server Morgan was very friendly and helpful And the food was ample and reasonable for a hotel restaurant. Unfortunately our luggage was still at the airport as the airline refused to release them as they are checked onward for the next day flight that we were are on. Marlene offered us toothpaste and toothbrushes which was well appreciated. In the morning the breakfast is either continental breakfast for $10 or full buffet and made to order omelettes for $20 per person. Omelettes are huge and excellent. Plenty of other foods and well worth the $20 All in all a good stay.

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Hotelinformationen für Touristen

Anzahl der Hotels7
Anzahl Bewertungen241
Höchster Preis474 €
Niedrigster Preis76 €
Durchschnittspreis (unter der Woche)153 €
Durchschnittspreis (am Wochenende)162 €