Small Luxury Hotels of The World - Torre del Marques

Let me start by saying that this is a beautiful hotel and does have some wonderful amenities and a great restaurant. The hotel is beautifully done with excellent landscaping and breathtaking views of the area. The food is also very good and they have a great chef. We also really enjoyed the pool. With that being said, this hotel is in no way a 5 start hotel. If it wants to taut that it is one, thenI I have to judge/review accordingly. Things that were lacking: 1. A sense of organization. Our first night at dinner, we waited 15 minutes for someone to seat us and another 25 minutes before we even received water or acknowledgment. They also “misplaced” our car keys. They’d been accidentally given to another hotel guest. Luckily they figured it out and resolved the issue. I will give them credit, they did go out of their way to ensure we were comfortable while we waited for the keys but this shouldn’t have happened. 2. Air conditioning. The temperature outside ranged from the low 70s F to mid 80s during the day. The A/C units struggled to keep the inside hotel room temperature and main dining room at or below 73F. I mentioned this to the front desk twice. They looked at it a assured the changed the settings and it would improve. Never happened. 3. Not the same experience for all. I saw multiple guests get different treatment. Minus a quick synopsis about the hotel, we were not shown around, nor did they offer any information about the spa or winery. I guess it pays to walk around with a selfie stick. 4. The smell and the bugs. I do understand this use the be and partially still is an equestrian location. It is wonderful the see the beautiful horses running around; however, it seems the stalls are either too close or downwind of the hotel and can be smelt. In addition to the smell, the flies are awful and limited our time outside. Not as big of a deal for me but less of a romantic setting for my wife. 5. Lack of service for a boutique 5 start hotel. I do think they were possibly short staffed. The bartenders had no idea about drinks and had to review a book to mix them. We had some help with our bags on the way in but nothing on the way out. No turn down service. Again one night, the dinner service was awful. I will say it was much better the second night. Really no one at the pool for service. 6. Lastly and minor things. Coffee cups on rooms not cleaned well and bath/shower combo were odd and harder to get in and out of. Overall, I’d say this is an okay possible 4 star hotel. Is it a beautiful place to stay, with nice rooms, and a pleasant staff. The restaurant is really nice and I had some great dishes. Would I stay here again, probably not. Is it worth staying if you’re passing through, maybe not.

This hotel has been beautifully crafted and in a very gorgeous location. The views are spectacular and it is a great base for exploring the region. Unfortunately, I had planned to spend a lot of time with my book in my room overlooking this amazing view (and expected to do this as picture of the room booked indicated), and instead the room had a window the size of a large book (and skylights to let in light). Room was small & lovely but the view was the reason we chose the hotel so this was disappointing. I also don't love a bathroom that has a glass entry door and no privacy. Bath itself was lovely and bed was comfortable. The other issue was the heating - the heating did not work well enough to cool the room (being at the top of the building it is probably the warmest room) and I had to sleep with a wet towel on me to make it through the night. You don't expect this at a 5 star hotel. Bring your own tissues too as these aren't provided. Breakfast was okay but hectic and staff frazzled and unfriendly, but the reception staff were just lovely and very helpful. Welcome glass of wine was a lovely touch, and it truly is a beautiful property.

Amazing location. Staff greeted us warmly with an arrival cocktail. All the staff were so friendly, professional and helpful. Lovely seating areas spaced around the gardens overlooking the mountains. Restaurant food was very enjoyable. This is certainly the place to come if you want to unwind. Rooms are contemporary and comfortable with great views which suited us perfectly. Don’t come here if you are expecting old school classic hotel style, this is a relaxing retreat in the mountains. The outdoor pool was a bonus.