Gastnutzer
16. August 2023
DO NOT TRUST: After making a reservation months in advance I called the morning I was due to arrive to confirm my rooms. I spoke with a woman (apparently the manager) and everything seemed good. I arrived that evening with three kids tired kids after a full day of travelling and tickets for an entire weekend of events nearby and was told I had no rooms. Although my name had "popped up" earlier in the day it was now somehow magically gone from their computer and they were fully booked. And because of the event I was going to all the other hotels in the area were fully booked as well. After calling the manager, the kid behind the counter told me "there's nothing I can do." I was offered no apology, no attempt to help me find other lodgings, no discount for a future stay (not that I would EVER book with them again) - nothing. It was the most unprofessional, incompetent BS I have ever experienced from a lodging in my life, and I have travelled a lot. I've had a few people point out that somebody probably bribed them to get my rooms. Whether this is true or not, this hotel should not be in business.
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