Unìco Boutique Hotel d'Arte

Nice view. The room is very clean and large enough for a couple.

This is the place to be in Mondello!! The staff is amazing and the rooms are well appointed and quiet. It’s close to the center square and lots of places to eat. The breakfast is delicious with lots of tasty options! When we return, we’ll be staying here again!

My daughter and I stayed here for a fabulous 6 days. The staff were all very friendly and went out of their way in every way to make us feel welcome. Unico is a classy art hotel on the water in The small village of Mondello. Although there is not much to do in Mondello itself you will be swept up in the hospitality of the people. Every meal we had was better than the last ! Thank you Monica - you were an absolute darling .

This boutique hotel with less than ten rooms offers a fantastic combination of design, location and service. We stayed there for almost a week and really enjoyed relaxing at the infinity pool watching the boats passing by on Mondello bay while recovering from our field trips to Palermo and Monreale - both can easily be reached by car or taxi. We also enjoyed our trip to Isolate delle Femmine on the hotel’s own motor boat. Rooms are spacious and well designed.

Unìco. This review will be shared in two parts - PART 1: If anyone is expecting a to read a good review - please know I have nothing good to share about this hotel and the level of customer service I just experienced. I would advise all to proceed with caution when choosing to consider this hotel. They are greedy thieves and care more about collecting your money more than anything. I have traveled all over the world and stayed in many hotels - I am always one to leave good reviews for good experiences. This hotel service is beyond disgusting. I had traveled from Calabria, Italy to stay at Unìco Boutique Hotel D’Arte on August 10th 2024. I had initially booked to stay 3 nights - spending a great total of $2000CAD for the stay. After a long 4 hour journey from Calabria to Mondello, Sicily - my fiance and I checked into the hotel so excited to be there. The property itself is very nice aesthetically. After checking in and walking to the beach (being there for only 35 minutes) I received an unfortunate phone call stating that my aunt, whom I was traveling with - from Toronto to Italy - had just been rushed to the hospital in Calabria. She was excessively bleeding and in intensive care, with no insight as to her status, well being or if she would even make it through the night. My family advised me that it was best to go back to Calabria right away. I hadn’t even taken my shoes off at the beach when I received the call. I rushed back to the hotel to advise them of the emergency situation and stated I needed to leave immediately and go back to my town where I had come from just that morning. The staff member at the front reception desk, Rosalba, contacted the property owner - in Italy they call them “Archittetto” and advised her of my situation and circumstances of having to leave immediately. The reservation was booked through ******* and communication with ******* will be shared throughout this review. The hotel owner decided to be greedy above having any compassion for myself as her hotel guest. She refused to refund me my money. I had of course stated a one night fee could be kept based on her loss - but if she could consider giving me back my money for the remaining two nights. She refused entirely. She refused to speak to me. She refused to speak with *******. She refused to return my money “unless she rented the room out to someone else”. She refused to help in any way possible. I believe this lady is a horrible person. I begged and pleaded in the front lobby area. My aunt was now in hospital and dying because of the blood loss amount. The owner did not care and chose to be selfish and choose greed, over having any compassion. After a four hour journey - we now had to start all over again to rush back home to get to the hospital she was at. I advised the staff that I have recorded the entire encounter from start to finish. I have it all documented on camera that the owner was unwilling to assist me and be understan

What could have been a great end to an amazing trip ended up a disaster that the hotel could have easily been proactive and avoided on many levels. When we arrived our room air conditioning compressor was turning on and off every 30 seconds. This did not start after we checked in, this was happening before we arrived. The room was uncomfortably warm, the ac was not working property. The repairman arrived after 5pm. When we returned from dinner we noted the compressor was still turning on and off every 30 seconds, but the room was cooler. We were trying to determine how to sleep with the constant on off of the compressor. Then we noticed flies in the room. There were no windows open, they were coming from the ac ducts. They were not house flies, they looked like flying termites. We began to kill the flies thinking there must be a finite number of them. We were wrong, they kept coming. Too many to kill, too many to sleep with. This is all happening between 9pm and 10pm, 10 hours after we arrived. The woman on duty contacted management and conveyed that we would not be charged for one night and that they arranged for us to go to another hotel. At approximately 10pm we packed up our things, vacated the room and walked to the hotel. The next morning we walked back with our things at 7:30am in the rain. We stored our bags and left for a tour of Palermo. There was one room available for us when we returned. We checked in and found that the room did not have a balcony. The window facing the road did not latch, the closing mechanism was faulty and did not close tight. The road is noisy with cars and pedestrians until late into the night, like 2am. Having a window that closes tightly is important. We did not feel the room was an upgrade, and would not have expected to pay more for any room we had to move to from the one we reserved. When we checked out there was no mention of a credit for the room we had to vacate at 10pm and move to another hotel. There was no understanding from the woman who checked us out as to what had transpired, nothing. We were asked to contact you. Why wasn’t this dealt with so that we were not inconvenienced by having to contact you after our return home, and spending 30 minutes going back and forth with the woman checking us out? We expected to receive a credit for the night we were not able to occupy our room, as we were told by the night manager the evening of the incident, and we were not expecting to pay for a hotel that we had to move to due to nothing we caused. You responded "it was a surprise to us as well, but this is probably the disadvantage of being surrounded by a wonderful garden." A bad ac compressor and dozens and dozens of flies coming out of the ac duct into our room when we are ready to go to bed had nothing to do with your garden. Based on the multiple issues with the room, and how the credit we were promised for one night stay was ignored and brushed aside is bad management. I would not return and do not rec

Lovely Hotel, lots of confort and details. Lack of comprehsion, receptionist do not speak English wich Is very frustrating for US guests. Breakfast overall Is ok , but not for quality price spent. Rooms were clean Hotel has a beutiful location,Easy tò get tò the beach.