Best Western Plus Monahans Inn Suites

Excellent hotel in every way for a small town. Little touches like ceiling fans in our room, huge room (we had a king suite), magnifying mirror in the bathroom, very comfortable pillow-top mattress, Keurig coffeemaker, sofa and chair and multiple electric outlets throughout that actually work. Very nice owner. Highly recommend this hotel.

My king suite was nice and clean, tv had a lot of channels through directv. Pool was inside and was open so that was a major plus for me keeping my kids occupied. We spent majority of the stay in the pool and the kids loved it. I was able to also relax in the hottub. Breakfast was yummy

Pillows were soft, bed was comfortable to my liking. Overall the room and bathroom were very clean and I had no issues. Breakfast had plenty of options in the morning. What won me over was how fast the internet was, we streamed netflix and not one time did it lag out.

Clean, safe, well lite parking lot, courteous staff, both breakfast and light dinner were served. Pet friendly. Room was clean. Microwave, coffee, refrigerator. All worked well. Enjoyed stay. Staff recommended local restaurants. Good experience.

Bed was soft got a great nights rest, stayed 2 nights with my wife and 2 kids. Pillows were also soft. Internet was sufficiently fast which I needed since my kids played their video games and the pool was heated and had a tv in there as well so I was able to watch college football while in the hot tub.

I accidentally booked this hotel location. Within minutes of realizing my error I contacted the hotel directly and asked them to cancel my reservation and issue me a refund. The gentlemen I spoke with his exact response not my problem you didn't book the right place. I attempted to explain to him this was a last minute reservation as I was traveling home and this location was completely out of the way. He became increasingly rude and belligerent to the point where I hung up the phone. I then called the customer service line who also told me they couldn't help me. I pondered driving out of my way to stay there and not lose the money I don't have to spend on an unused reservation. But I feared for the safety of myself and my special needs daughter being a single mom traveling alone staying at a place where staff treat you in such a way.