Gastnutzer
14. Juni 2023
Had the worst experience. I don't know what kinda of mob group is running this place but when there is an issue NO ONE takes a responsibility. When we checked in, it was a video Kiosk, someone in NJ checking us in. It was a hot day in Moab, 90F, scorching hot sun. The room was luke warm even though the AC was set at 65. So we called the number that was on the receipt that we got when we checked in from the Kiosk. The woman in NJ said that there is nothing they can do since it was getting late and they are all booked out so we will have to wait til the next day until they send someone over. While my husband was dealing with this I searched google and found a hotel a block away that had a room available. I told them that we are checking out then. Upon hearing me saying the woman on the phone said that they will offer free breakfast and waive the fee for that night. I had two little kids who were cranky and already unpacked all our stuff and getting ready to get the kids to the bed so we decided to just spend the night and take cold showers. About 20min later someone claimed to be a property manager came over. He checked the AC and confirmed that it was not working . The room was unpleasantly warm. He said he will send someone over next day while we are out. Next day came and they moved us to a different room. Yes, AC worked there. The breakfast they offered was lame. Dried bagel that was not sliced, sausages, yogurt and some wet eggs were pretty much what was there. Typical roadside motel stuff. We don't usually eat breakfast and kids barely touched any so we ended up getting pastries elsewhere for the kids. The morning we were checking out, when we asked about the first night, the woman in the video was doing everything to avoid answering questions. As we were walking out from the kiosk, my husband bumped into the property manager and double checked with him about waiving the first night's lodging fee. He said it will be taken care of and he is just waiting fir the confirmation from his supervisor. Next day, I check my credit card and sure enough, BOTH nights were charged. I was extremely unhappy being lied to especially. Then 3 days of phone tagging began to happening. I had to repeat the same story 6 times and I was fed up. Each phone call ended "I will check with supervisor and call you back in 5 minutes" but you guessed it, NOTHING. At one point my call was either hung up on or sent to a voicemail box that was full. So I used my mom's phone and sure enough it went through. After all these calls, I was back to talking to a property manager who said they did everything they could and there won't be a refund. I pressed him how he is the one who did come over and confirmed that the room was warm. He admitted that it was but bow that the AC is working (um yeah, after we LEFT), he can't give a refund fir that night. He said he doesn't k ow what happened that night but since AC is working now he can't issue a refund. Someone help me understand his l
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