Grand Texan Hotel and Convention Center

They stay was horrible I was harassed when they come knock on the for check out and didn’t even give me time to open and just bust the door open I was talked too very rudely I’ve been lied too from the first day I checked in … I would definitely not recommend

Wouldn’t be allowed to wait in the lobby for my rental to be ready. Because 30mins wait was too long, checkout was 11 and my rental wasn’t ready till 12. I can’t say how disappointed I was with this stay. Restroom were locked, nothing in room worked. Itchy sheets. Wouldn’t of been that bad, but it’s mid summer and I was put outside with 2 toddlers to wait for my rental for an hour. Very unkind afternoon staff, she also did the same to me the following day when I walked into lobby, I’d say that lady was ******.

My husband stayed here for a night before he went back to work to start his job. It was advertised there was a shuttle service from the airport to the hotel. There was no shuttle service. The hotel room was dirty. Towels were dirty. Soap was dirty. The bed and pillows were also dirty. The coffee was 4 years expired. They advertised free breakfast. The only thing there was for breakfast was scrambled eggs and beans. They advertised a pool. It was out of order. They refused to give a refund for all the lies and bad service. Please don't waste your money on this place.

We needed a clean bed and shower and Grand Texan Hotel provided all this. My only complaint is that breakfast stopped being served at 8:45 a.m., which I think is a little early. It was a very last minute reservation that we needed and a room was available, late check in was okay.

What a terrible place to have any kind of event. We went to a wedding at the hotel on Saturday and it was so hot in the hotel, not just in the room where the event was but also in the halls & bathrooms. We had to have some huge industrial type fans in the room just to help. I went into the bathroom, the one off the mail lobby, several of the toilets were broken and it was filthy. It rained during the wedding, which would have been ok except that it also rained in the ballroom that we were in, water leaked on the DJ's equipment so we had to stop the music and move his stuff. We were not in the room that was originally booked, not sure what happened other then the hotel screwed that up somehow. When some of our out of town guests checked in on Friday they were told that there wasn't a wedding scheduled for Saturday. The whole place was dirty, I noticed that some of the guests who had taken their shoes off to be more comfortable had black feet by the end of the evening, I don't think that the carpets have been cleaned in years. I would never have another event here, the whole place is falling apart.

Overcharged. Promised services not delivered. No pool. No restaurant. No breakfast. Terrible room. I have not stayed in every hotel in Midland, so I can't say it's the worst, but I know you'll be happier somewhere else.

Our room was clean and comfortable; a bit worn but not badly. It was the best hotel bargain we have seen in a long time of lots of travel. The breakfast buffet was odd -- only styrofoam plates that could not be microwaved. No water. Coffee was available but quite a distance away in the front lobby. However, there were unusual but great food options for the microwave -- chicken and cheese quesadillas, taquitos and kolache with delicious sausage. Considering how many motels have given up serving breakfast at all, and considering the tasty food options, it was fantastic.....again, because it was such a fabulous price. As a convention center it is struggling to stay alive after Covid; the lobby area is lovely and there's an atrium, although we never went to look at it. If you want comfort and affordability, expecting to get what you pay for, this is a FABULOUS place. We'd stay again if we pass back through Midland. I am labeling service as 'poor' because it was hard to find employees....but when we did, they were extremely thoughtful and eager to please. It seemed they needed a few more employees, but we know those are hard to find these days, and as the motel is struggling to hang on till better times come again.

I booked online what was supposed to be a king suite with a Jacuzzi for $200. When I arrived to check in I was informed that that room did not exist but that they had one for $150 more that had the same amenities just more space. I asked for that room at the price I booked at and they told me no. I asked for a discount and he said management would not allow that. I asked to speak to a manager and the guy at the front desk said that that wouldn’t do me any good either, and he was my best bet. He still wouldn’t give me the room for what I had booked it at. This was for a special occasion for my husband‘s birthday so I bit the bullet and payed the extra money . The guy was at least nice enough to waive the hundred dollar security deposit that I wouldn’t have lost anyway. Thanks so much… 🙄😡 so y’all be warned. There is no such thing as a king suit for $200. It will cost you $350. They need to fix that issue online or offer it at the price advertised.