Gastnutzer
31. Januar 2023
I am traveller from Ukraine and stayed at this hotel for a week with my family. The level is the same as a USSR sanatorium. Condition of the room according to the 2 star hotel. Rooms are badly maintained. Two windows in my room were badly fixed and the wind was wondering nearby second bed in region of my head and pillow. The windows are molded what is inadmissible. But to the contrary of conditions the staff are really helpful. They are ready to cope with the problems concerning client's demands. The level of room cleaning wants to become better. Restourant cutlery has awful soap tracks. The staff do not know english what makes unable to cope with them. They do not even know 'HOT WATER or A LITTLE BIT'. That is terrible. The food court is delicious what really suprised me. Italian cuizine was on the top. Dinner sessions does not include hot drinks. I was completely shoked when I realised that. The hotel is located on the middle of the mountain what is really suitable for skiers. Spa centre is in poor condition. Saunas are old and badly maintained, relaxing rooms are badly thought out but on the contatry of it, the pool was quite good and clean. Among the staff only 30% knew English. All in all this weekeng was not worth its money. The ski lockers are not free. The fee for using them per week is 15€/person. That is very suprising. Needless to say, that the owning company does not want to correct anything. Do not recommend to visit this hotel. There are two ways of good reviews, one is that they bought them, the second is that the people who came here became totally in love with mountains. Wish the best to the head masted, Yours faithfully, Visitor from Ukraine.
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