Extended Stay America Suites - Phoenix - Mesa

I booked this because I needed a place to stay, fast. How bad could it be? Terrible. It's just gotten cold enough to need heat (and the blankets are like tissue paper). The heater smoked so much it set off the fire alarm. When I told the front desk the alarm had gone off (at 3am) she said "I'm not maintenance." Then my room smelled like smoke AND I was cold. They serve breakfast. Coffee, oatmeal. Nothing fancy at all. Fine. Oatmeal but no spoons. (The lady at the front desk found me a metal one, so thanks.) There were wires dangling from the hallway ceiling. No idea from what. (Image attached.) Hot water in the shower was more like "really really warm water". And the bathroom light wouldn't be bright enough to read by. Wi-fi was bad enough that when I tried to log in to work I was told it wasn't secure enough to accept the connection. So i steered clear of that. It kept a room over my head for the night but that was about it. Staff was nice.

Well this is my second time staying here at the Extended Stay America and my experience has been great I really like it here it's comfortable, peaceful, and the employees here are amazing they get 5 stars from me. I'd definitely recommend this place to my family and friends.

Had a great night and everything was excellent Josie was a doll. The room comfortable and I had a great night sleep. Josie helped me with booking a room for next week and I'm all set. I will be making this trip once a week and I hope I get help like this all the time.

Room 325 Let's start with a door that would not close securely. Door was closed n you could push it open without the room key. VERY POOR SECURITY. The door was not hanging square n caused the lock not to work. SAFETY CONCERN ! TV didn't work. Room phone had no cord and was not connected, SAFETY CONCERN ! Table leg broken. Dresser drawer wouldn't open. I was moved to Room 333 Dresser drawers were difficult to open Floor in the bathroom showed rot around the tub There was a small dip in the floor between the tub n sink, probably dry rot. I'm EXTREMELY disappointed in this ESA hotel. Stay at your own risk ! !

Outstanding service, polite and friendly staff, very clean facilities and rooms will absolutely be staying with the Mesa location for a while as well as coming back to the Mesa location when traveling or visiting highly recommend for short or long term stays

The facility needs some updating, but everything worked and served the purpose we needed. We worked with staff member Alyssa. She was helpful and kind. If she was not working the desk you would find her vacuuming or wiping down doors, etc. Alyssa was always smiling and willing to assist in whatever way needed. Extended Stay America is lucky to have Alyssa as an asset to their company.

While the exterior gives the impression the hotel is quality, the appearance is definitely deceptive. You get the equivalent of a rundown $50/night motel. Zero amenities. Not even a blow dryer or ice. It certainly was not worth the original $185/night. The discount received for the plumbing and ac/heat problems was not enough to make up for the inconvenience. A very disappointing experience.

This is where people live between places, THis is shelter for $481 a week here, bring your own stuff, and its filthy outside around the grounds, lots of broken, busted stuff. I feel bad for the people living here, the landlord is a slumlord. This is not a place for the casual travel to stay a week. Or even a night.

The location was convenient since it's by the freeway (87). There's a Costco across from the freeway. The room was not the best. Stains on the carpet, walls, and bed. The curtains had holes and let light in at night. We spend the day out in town, so did not stay in the hotel room that much. We were short on toilet paper and towels. Overall, I'd select a different hotel.