Courtyard Phoenix Mesa

I enjoyed my stay here. Clean rooms, good service and I dint have to leave to enjoy a dinner and night out. Convenient apps on the TV so I can watch my favorite movies.

既便宜環境還不錯

I rarely write a review. I travel a lot and most of the time my experiences are pleasant as a Bonvoy member I stay at a lot of Marriott properties along with Hilton. I am in Mesa Arizona today for a business conference. I’ll check in January 10, 2023 at about 730 or so in the evening. The property looked a little rundown but I didn’t think anything of it. It was a long travel day from Atlanta, so I went to put my bag in the room and freshen up so I could go get some dinner before bed. I walked into the bathroom to put my toiletries on the counter, and there was sh_t floating in the toilet. I couldn’t believe what I was seeing. The front desk person said.” I will let Housekeeping know.” and that was the extent of our interaction. Very disgusted and very disappointed and obviously it makes me question if the room is clean at all, I am a bit of a clean freak, and that really caught me by surprise.

Quick friendly check in and check out. Luxurious rooms. Great pool and Jacuzzi that we shared with our 5 yo grandson. Nobody in it except for us. Very refreshing. Pay As you go small café on site. Sufficient, but pricey, which is expected at a Courtyard. Overall, we will stay again

Maid service was terrible. Did not do anything to our room 3 days. I was there 8 days. Had to go get our coffee supplies from the front desk. Pool was very nice and relaxing. If you are going for the purpose of traveling to see someone at Banner Desert Hospital they will give you a discount.

We had to ask for our room to bed made up if we wanted that done or anything else that needed to be done. Clean glassware, conditioner etc that we needed which was annoying. If you book with a 3 party the kind of room you booked is not guaranteed. We had asked for a king size room. When we got here. We were told they didn’t have any. They sent us to an unmade room with two queen beds and we went back and were told oh yes, there was a king and we could have it not sure what that was all about, as far as the conditions of the hotel, they’re great but it’s just the constant having to ask for everything that was so annoying. Oh also, if you book with a third-party, you don’t get any of your Bonvoy points

I enjoyed my stay here. A top notch Courtyard with comfortable rooms and good service. The bar and bar tender were excellent and the front desk staff very helpful and accommodating. I watched the Manager do an excellent job of de-escalating an angry exchange with an irate customer. He could not have done a better job, especially since the customer would not stop and carried on his grievance for the better of :30 minutes. I would definitely stay here again.

My wife and I stayed 2 nights in late February. I am a frequent Marriott guest. There must have been a sports team in the hotel as youth were very noisy in the halls until about 2:30 am. On top of that, the hotel music on the patio woke us up at 7am. The lighting in the rooms was dim; tough for older people like us. The carpets needed cleaning; when I got in the tub having walked around the room in bare feet, the dirt was telling. The receptionist was great and did a great job of introducing us to the facility; but we probably will choose another Marriott rather than come back to this one.

On March the 2nd, we made a reservation to stay one night at the Marriott Bonvoy in Mesa, Arizona. After having driven 3 and a half hours, including some rush hour traffic, we arrived at the hotel. We told the clerk our name and he became agitated and looked upset. He scurried away to the back. He returned with the manager who handed us a piece of paper that you can see on this post. He explained that they had unfortunately overbooked and we were out. No room for the night. He said they made us a reservation at a 'sister' property and it would be free. We balked. We said we wanted a hotel closer to our destination, not 5 miles further away. The manager refused to call the hotel we chose, refused to pay for the nights lodging. We received 3 emails from the Marriott from March 2nd to the 24th showing we did indeed have a reservation. The General Manager of the Marriott sent an email at 2:46 pm. 14 minutes prior to check in. As I was driving for hours I didn't know about the email, nor would it have mattered when she sent it minutes before check in. I have sent an email to the General Manager of the hotel explaining our experience that she caused. I will also be talking with the Marriott corporate customer relations to make sure the incompetence, sad customer service and lack of business acumen is brought to their attention. Why book with a hotel that doesn't HOLD your room?