Gastnutzer
6. März 2024
Stayed here overnight March 2nd with my mute little chihuahua to take a break from driving. The desk clerk warned me that there was no hot water, but the rate was good and I needed rest more than a shower. So yes, there was no hot water, but that's not the subject of this review. Instead, I'd like to commend the staff on their professionalism. The staff were repeatedly berated by angry guests who were unhappy about the water situation, yet they (the staff) continued being courteous, cheerful and professional, even though I'm sure they were upset about the abuse they received. No amount of yelling and complaining will change the fact that large facilities, like hotels, run on large systems that can not be repaired with parts off the shelf at Home Depot. Please remember that before you berate helpless hotel staff. There are business cards at the front desk - if you must complain, take a business card and contact someone higher up instead of taking your frustrations out on the helpless hotel staff. My room & the facilities were very clean, tidy and well-maintained. Everyone seemed to be working hard to keep things clean and running smoothly. The lobby is ABUNDANTLY stocked with just about any snack you could want or any sundries you might need for your stay. I appreciate how pet-friendly the hotel is. I was given a doggy "goody bag" on arrival with a generous pack of treats that my pooch loved,a tennis ball that other dogs would love, and a poop clean-up bag. My room was quiet and efficiency-style. Small, but not cramped with stylish contemporary decor. There was no closet, but pegs and a rack to hang clothes on. TV was pretty big and the heavy duo-blinds kept the room very dark. This efficiency style wouldn't be my choice for a long-term stay, or if I had to share the room with 3 or more people, but for solo or a couple, it was perfect. All in all, I'd stay here again. I'd PREFER to have hot water, but I'd choose a clean place with courteous staff and no hot water over a dirty dump with rude staff any day. Be blessed!
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