Gastnutzer
1. April 2023
Unfortunately during my stay at hotel ambassador in Mérida, I had a considerable amount of money taken from our locked room. It was clear that it was a member of the hotel staff. When I reported this, the receptionist was extremely unhelpful. Not one member of staff was able to speak English, as stated in the hotel information. Instead, the receptionist thrust a phone at me with Google translate and expected me to type out my problem. I asked for a manager but was repeatedly told that there was no manager available, although the receptionist was certainly completely incompetent. We asked for information about contacting the police and again she was unable to help, nor could she produce any compliant forms for us. We called the police ourselves and then travelled to the district police station to file the report. The hotel made no effort to investigate the issue themselves or to support us with this issue. Unfortunately this leaves a thief on the hotel staff at the hotel ambassador in Mérida, so certainly a hotel to avoid! Very disappointed!
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