AluaSoul Menorca - Adults Only

We had a funeral and had to change our check in date. After 32 calls with no answer we have presented ourselves at the hotel. Important note: We've paid in advance the full reservation. The hotel and trip.com didn't inform about the no show policy and when we apperead at the hotel we didn't have a room. The team was super rude and didn't help us at hotel. They left the reception, closed themselves in one room and didn't even attend our requests to get some support. When accessing trip page, booking page and the hotel page, there were rooms available so we requested again the team support. The reply from Alejandra, the recepcionist that was in the front desk, was that we have nothing to do with their reservation policy. We've called the reservation central and when the phone was in speaker mode the lady from the group even told 'you are trying to fool them, why don't you give them a room?' We are demanding to get our money back or credit from the 3 nights we've showed up and they didn't provide a room.

My partner and I have just returned from a week’s holiday at AluaSoul Menorca. We were after a peaceful, relaxing break and that is exactly what we got. There are many positives about this hotel and we thoroughly enjoyed our stay. Food - There is one main restaurant in the hotel which you use for breakfast, lunch and dinner. The food is of good quality with plenty of choice. You can also eat in the Puro Beach restaurant which is also very good. This is not included as it’s not part of the hotel, however you can request 10% discount off your bill. Staff - Extremely polite and efficient, we were never waiting long to be served and they always had a smile on their face. Pool area - There are two pools, one is for the hotel guests and one is for Puro Beach. You can easily get a sun lounger around the hotel pool and do not have to wake up early to reserve. There is a bar at the pool area which serves cold & hot drinks and snacks throughout the day. The young girls behind the bar were great, working long hours but always smiling. Snacks included yoghurts, pastries, mini pizzas, chips & sushi. Room - We stayed in a standard double room. Our room was spacious and kept very clean by the staff. Good air conditioning. Mini bar to keep refreshments in. Location - There are a few supermarkets in S’Algar and a bar called Dinky’s around 200 yards from the hotel (this is not included in all inclusive). Car hire service is available. The hotel has a free taxi service that can take you to Punta Prima which has a few restaurants and shops. We went for 2 hours which was more than enough time. If you fancied a change of scenery from the buffet restaurant, we would recommend going here for a nice meal and drinks. Entertainment - There is entertainment on most nights either at the hotel or at Dinky’s. There are a few areas for improvement, such as * As an all inclusive, there should be drinks provided in the mini fridge in the rooms (even if this is just bottled water) * Quality of the cocktails weren’t the best - watered down * Music at the pool area - very repetitive. Same handful of songs on repeat every day. This is an easy fix, and has been mentioned by a few people on trip advisor. We would recommend bringing headphones. * Sun loungers - 90% of the beds around the Puro Beach pool have reserved signs on them incase any locals want to pay for them. However, most of the time these are never used. Guests of the hotel can only use the unreserved beds * Chairs in the bar area - the chairs on the terrace are uncomfortable when you’re wanting to relax on an evening Overall, we really enjoyed our stay here. It’s the most relaxed we’ve both felt on holiday mainly because of how peaceful it is. If you’re after a very quiet week away, and aren’t bothered about being busy/having plans every day, then this hotel would suit you.