Seasons Heritage Melbourne

Extremely incorporative about payment options for business travellers/work cards Had to call reception 5 times from the room before someone answered at around 7:30am Google rating is wrong, rated as a 4 star hotel, doesn’t event have their own kitchen/restaurant

Hotel location is convenient . Staffs are friendly . Fitness room is small. Fair price

Very bad experience, they do not refund out 100$

Left over from previous guest, rubbish bin overloaded. Blanket was not cleaned. Never recommend to anyone 👎🏻

We were given the impression our stay was in the tower behind the old building however that wasn't the case. Nevertheless the room we were allocated was lovely & clean with lots of space. A couple of issues I had #1: No lift, I'm a Chronic Asthmatic & tried to explain to reception staff that the stairs will be challenging the woman responds "Oh my it's only on the 2nd floor so it's not that far". I wasn't sure wither to slap her face or cry but ultimately my partner had to calm me and supported me on the climb. Issue #2 Upon arrival we were advised the front desk is mand 24hrs, not the case at all. When checking out I waited 30min for someone to show, a cleaner turned up & advised us to leave the key on the desk unattended & to call a certain number, I called just to be told my extra $100 that was paid will be reimbursed in 5 days if not take it up with my bank, her lack of pple skills pissed me off coz she also added "I'm not at the desk right now Because I'm doing another job in the other motel sorry just leave the key card on the desk please" ... How the F#@* is that my problem i asked myself??. I better get my money back & hopefully not get charged extra if the key go's missing!!🥴.

Pleasant, efficient Reception staff. Booked a basic room & scored a King-sized bed - Bonus!