Mercure Melbourne Therry Street

The location is good, walking distance to major main attractions in Melbourne. But the hotel a bit run down, there is some unpleasant smell if didn’t open the window.

NOTHING is great about this Hotel except the location. 1.There were some continious clicking sound coming in the room not sure from where. The aircon is noisy. 2. You can hear people walking sound very loud. It didnt allowed us to sleep. 3.The reception staff cannot address the small issues even after requesting few times. Very rude as if we staying for free and asking for favour. 4. Curtains looks very old and torn from the hooks. 5. Breakouts on few walls. 6. Not up to the standard of Accor Hotels.. the room and bed is very very small for 2 adults and one child.. never book it. 7. Everything else is extra charge including the water bottle and sheets. 8. Shower gel is empty and hot water comes after too long wait. 9. There are marks on the carpet and very bad odor coming from it just outside of our room. 10. The room doesn't have a safety lock from inside the room. 11. There is a bedside small shelf which is a hazard for head injury if you are travelling with your kids. My son almost banged 2 times. Never ever go with your Family here. There is IBIS where we stayed earlier far better than this. Reception staff should be there to resolve the issue while I was still addressing the issue with the female reception staff, the male staff threatened and picked up the phone to call police. That's really not the way to deal with the customers and mentioned clearly that they wouldn't apologize.

Located is very nice & prime area Convinent to go to Victoria Market. Room is very nice I got room on high floor and stay for 2 nights