Marriott Executive Apartments Madinah

Good and nice

性價比好！ 乾淨整潔， 旁邊就是大的購物中心！

距離景點有點遠

I stayed at this hotel in Medina coming from Mecca. The rooms are all in one floor. Same floor as the restaurant and the mall. Checking in was easy and seamless. Dian helped us and made our stay enjoyable. He went out of his way to make sure we have all we needed. Breakfast was amazing kudus to chef Hares Elsayed is definitely top class chef. Nasrulsin working hard to ensure everyone’s needs are met. Sama at the reception was very helpful and courteous. Assisted us and was always smiling and helpful. I see Leena on the main floor always asking us if we need anything. All in all the service and staff in this hotel is top notch and one of the best experiences I had in a Marriott hotel being a reward Member for the 13 years. I had a 2 bedroom apartment and was very spacious and clean. The hotel is a far from Alharam but the shuttle is always on time for all prayers. It takes 15-20 minutes. It’s connected to the mall where all kinds of food are available. I will definitely recommend this hotel and will stay here if I come back to beautiful Medina

I changed my mind after the second visit to the hotel and see how they’ve done when it’s busy time. There is no appreciation to elite members. Some rooms like 148 are far away from the elevator and exits or the mall and it was smelling like garlic and dirty sofa. I asked Mr Yousef to send someone to clean it and he didn’t or forgot. At night I came back tiered and asked for room service I wanted blankets and they told me first that they don’t have room service at night then when I explained that it’s important they sent a blankets without pillows then I asked again for the pillows. I’m disappointed from that experience. Unacceptable behavior from the hotel team. I had an appointment in that day and I was late because the hotel didn’t arrange to prepare my room before my arrival time even though I told them exactly when I’ll be arriving to ms Hanan.

It was my second time staying at this hotel which is in my view conveniently located, good distance from the crowd and business of the Haram, yet effective bus transportation to attend prayers at the Mosque. It is also next door to a mall and food court with direct access from the hotel. The room is cozy and of a good surface. Amenities are also of good quality, although we had an unresolved issue with the shower gel pump. I could also not use the Bonvoy electronic room card despite the hotel staff saying it was approved at their end. I also have to note that my reservation experience was quite terrible and I almost cancelled my stay. I initially booked for 3 guest months before our stay and had secured a good pricing. When I later tried to add a 3rd guest, the hotel tripled the cost, although it should have added 300 riyals per night for the additional guest. After a long back and forth email correspondence, the manager Mr Khan stepped in and offered a reasonable offer, which I accepted and thank him for. The food for Sohour is varied enough and decent. The restaurant does however not offer Iftar, which is a pity.