Home2 Suites by Hilton Atlanta South/McDonough

Cool hotel. Nice rooms that include fridge, sink, dishwasher! Water pressure isn't great though. Everything else is perfect

The room was so dirty, we bought disinfectant wipes the first day and cleaned ourselves. When you walked across the tile floors your feet would make a sticking sound. The arms of the sofa were so dirty, we sacrificed clothing to put down on it before we sat. The shades were dirty and had holes in them. The bathroom exhaust fan didn’t work and the shower glass had clearly been replaced by a curtain that was mounted too high, so every time we showered the entire floor was wet, which probably explains the disgusting black mold on the grout and caulk. We spent extra money on the suite because it indicated a full kitchen. We called to inquire about that before we booked because we wanted the ability to cook in the room. We even put a notation in our booking that we wanted to reserve a cooktop. We were given numerous excuses, such as it was locked in a closet and the person with the key wasn’t in. We never did get the cooktop and, therefore, purchase 3 dinners that were an unexpected expense. The second day I reported the fan, the curtain and our dissatisfaction with the cooktop situation and asked what they planned to do to compensate us for having to purchase meals we were not expecting to have to pay for. The person who indicated she was the manager avoided answering the question 3 times in spite of the satisfaction guaranty posted in the lobby. They did nothing to try to make us feel that our concerns were important. Not up to Hilton standards. We would never stay at a Hilton again.

ABSOLUTELY NASTY! The cleaning staff left a toilet brush on the face towels on my bathroom sink, leaning against my toothbrush. See photo. Saturday afternoon, and the manager wasn’t available. The desk clerk offered me a free nights stay and a complimentary sample toothbrush to replace my $60 electric. She was trying to be as helpful as she could, however the manager Aiesha declined to talk to me until she returned Monday. I checked out immediately and am still sick in my stomach as a write this. What if they had taken the brush with them and I didn’t know what they’d done? Is this their routine? Who needs to be told not to put a toilet brush on someone’s bathroom sink?

You always hope that the hotel you reserved while traveling the interstates is clean, comfortable, in a safe area, and is modern. This Home2Suites met the bill. The room was well equipped and the bed super comfortable. The breakfast in the morning was really good also. They offered breakfast sandwiches and all of the rest of the continental style items. On our next trip through the Atlanta area, this will definitely be on our list of places to stay.

Some how hotel staff have forgotten that as customers we choose them (the hotel brand) as our selected hotels of choice and not the opposite. When no one is held accountable then there's no need to continue investing and spending your hard earned money at these places that do not value you as a customer.

Clean and comfortable room more than adequate for our stay. The rate included breakfast, which was good and fresh. The rate for the stay was reasonable and provided free parking. We stayed on the top floor and didn't notice any noise. Several nice restaurants are located closeby.

I arrived to my room and we had no towels to shower, and I went to the phone to call the front desk and my phone was not working so I had to leave my room to go to the front desk just to be told they didn’t have any towels

This hotel smelled so badly that we had to leave after an hour being in our room. We smelled it as soon as we walked into lobby. They were cleaning with some very heavily scented product that smelled bad. I’m a Hilton diamond member so frequently stay at their properties. Won’t ever try and stay here again.

My stay was superb from start to finish! Efficient early check-in assistance, warm welcome, and Hilton Honors perks were outstanding. Front desk greeting and a complimentary welcome bag from Chi'Kiera were delightful. Upon check-out, both Chi'Kiera and Chyna provided the same exceptional service. As a frequent traveler, this stay ranked among my best experiences ever. Thank you for the exceptional hospitality!