The Palms Resort of Mazatlan

Experiencia mala ya que yo reserve 2 adultos 2 niños y al llegar al hotel me cobraron extra por los niños...ademas nadie informo que la piscina del hotel esta en remodelacion y la playa alrededor llena de piedras de escombro por la remodelacion...

Buen servicio de todo el personal del hotel, limpio, cómodo, buena ubicación

Una gran experencia

We stay here every time we're in Mazatlan. This year the pool area has been demolished and a new sea wall and pool are being quickly built. The adjacent property north of the Palms has a small pool for use while construction is under way. The restaurant does a huge business now - prices are reasonable too. Rooms are as they always are - utilitarian, clean, and the wifi is good. Air conditioning is marginal, thermostats only allow for slight cooling. Coming from the frozen north I like a cool room to sleep in.

Don't like to write this bad review but feel its warranted. The hotel is constructing a new pool and great as this may be for future guests for current guests like myself its terrible. I received an email in Spanish stating the main pool was closed after I booked...! Construction noise from around 7am untill after 10 pm. Forget about waking up and easing into your day with a coffee on the balcony. I tried! The sea view is blocked off by big plywood panels so very limited ocean views from ground level. There is a nice pool next door guests can use but without beach access and its fenced so one feels like being in a prison compound. The (very young ) staff is fantastic though and made my stay, as is housekeeping! The room was comfortable and in good shape. I don't recommend staying untill the pool renovation is finished. Sorry!

We've been staying here since this resort was a Holiday Inn 20 plus years ago. This was our first time back since 2019 and the resort is under new management. First impression was the resort was busy - although much of the crowds in the lobby were here for functions or the restaurant. The tennis court was gone - but I never saw it used. One other noticeable change was the complete absence of guests from the US or Canada - that wasn't a problem; we came to Mexico not to hang out with others from the US or Canada. The air conditioners worked better than previous visits, water pressure was good. Our last visit here in 2019 featured loud parties, drunk high school students, and the frequent smell of pot. We stayed here for a week and there was none of that. Wait staff at the pool never asked if we wanted anything to drink or eat. Two young women waitresses? walked around as if joined at the hip - never taking or bringing orders to others. Security was almost always present around the pool - I spoke to one who explained what he was looking for - keeping order. It was all good. The rooms are small. When I sat at the desk at my laptop my wife could barely squeeze by (and she's not a large woman). Still no room refrigerators but there was coffee and bottled water replacements every day - previously only the first night's water and coffee was provided. Ice machines were gone; a small amount could be found at the bar. The washer and dryer were gone too. Finally, all the staff was new. Over the years we had gotten to know some of the previous staff and it always nice seeing them again; many worked there for years.

I will never stay at the Palms Resort of Mazatlan again. When I checked in they charged me for 28 night up front. I had to leave early and I am now trying to get my refund for seven nights. When I checked out they didn’t give me a bill and made me email a copy of my credit card and a credit card statement. They are now requesting me to give them my bank routing number and account number for my bank. My bank has nothing to do with my credit card. I have been emailing with them and Citi Visa with no success to get my refund of the seven nights I did not stay. I have never had to pay up front at a hotel in my life. DO NOT pick this place to stay.

I stayed at The Palms for 7 nights in early November. I have stayed here many times over the years, at least 15 times. I have always given good reviews of my stays. The recent sale of the hotel has brought some changes, not all of them good. They have changed out the lobby furniture, more informal, less classy. The addition of the Panama Restaurant has brought many more people to the property, many who are not staying there. Good for the hotel I'm sure but more crowded for guests seeking tables at the outside restaurant, etc. But my biggest disappointment was that they hosted a wedding on property at the pool that went to 11 o'clock. With live music blaring into everyone's room! I thought the band was done until the wedding party brought up a banda group for the last hour from the beach. I'm sure it was pre-arranged. Oh brother. I can't believe the hotel management thought so little of its guests to allow this kind of noise late into the night. There was no way to sleep during this event in my opinion. I should have complained to the management but did not and that is my fault for not doing so. Maybe they would have given me some consideration on a future stay. I usually stay on weeknights only and this just reinforces that weekends are not for me at The Palms.

Muy buena opción de hospedaje en Mazatlán. Hotel limpio, cómodo buen servicio, áreas espaciosas y confortables. Recomendado bastante. Cuenta con el famoso Restaurante el Panamá!!!! Comida deliciosa, precios accesibles. Alberca con vista al mar con efecto infinito, jardines bonitos y habitaciones limpias y confortables.