Hotel Rose · Mayrhofen · Zillertal

Fantastic service even when things don't go quite to plan the reaction to help is 5 star. Food was great and again the service was faultless. Breakfast hot and cold great selection. Boot room ample and secure. easy walk to town and ski bus straight outside to Penken Gondola. Steam room we didn't try because it was mixed and no swimwear! Beds were very comfortable and bathroom modern with fab shower

This is a fantastic ski hotel. We arrived at 1130, not expecting to check in, to be met by the owner who knew of our flight time and had the room ready for us. Ski locker room, clean and also consistently smelt fresh, you are allocated a heated locker operated with the hotel room key. The hotel is being refurbished I had booked a traditional room so surprised to see the bathroom had been refurbished, it was down to a great level. Communal areas really well kept. In a great central location, tucked a couple of steers back from the Main Street it was quiet every night but right on ski bus route. The food was plentiful with a good variety to chose from for breakfast and dinner. As a vegetarian on the first night the server advised if I didn’t like the veggie option I could order off the main menu (I did this once and there was no additional charge) The team were also very accommodating when we arrived very late for dinner one night. The young male barman was super and helped us with our very limited Austrian. We will stay here again and would recommend without hesitation.

I've wanted to stay at Hotel Rose for years as I've always walked passed it on previous visits to Mayrhofen. Sadly, it didn't stand up to our expectations. The hotel itself is beautiful, very cosy & clean. The rooms are nice & our en-suite was newly re-furbed. Poor pillows. The service & dinning was beyond disappointing. I have attached pictures to show the food. Photo's tell a thousand words. We were charged for water which I found outrageous, happy to pay for drinks at the bar but didn't expect to be charged for some still water with dinner. Considering we paid for half board our dinner table was only ever half laid for breakfast and dinner meaning my husband and I had to go on the hunt for our own forks. The staff didn't engage, they said good morning but that was it. No warm welcome or questions asking about our stay. Our departure pick up was at 6.15am meaning we needed to be up at 5am to get ready to depart, I asked if there would be breakfast available or a breakfast bag with a drink which is something the hotels in Mayrhofen provide and I was told 'No, but you can pay for one'! Again, I was speechless, we were still guests of their's on our departure day but no breakfast. Sadly, we will not be returning to Hotel Rose & we do not recommend it. The Kramerwirt just a small walk away remains the best hotel in Mayrofen and we highly recommend.