Julianne1736
13. April 2024
This place is disgusting! And Michelle at the front desk is a real “peach”. Bugs in the mattress and in the room, the bathroom sink is clogged with water, the front piece of the bathroom sink counter almost fell on my daughter. The tv in the living room doesn’t work. There is hair on the floor in the bathroom that is clearly not ours. The place smells like **** by the one set of elevators. I understand it’s legal here but this is a not smoking hotel and that should fall under where it should be done outside. I don’t think it was customers, it was coming from the laundry area where the employees are so pretty sure it’s the employees smoking in the hotel. The elevator and the stairway smells of rotten seafood. We called Michelle multiple times and was told there is no housekeeping, no maintenance, it’s booked up and the area, all the hotels are booked. When I asked Michele am I suppose to have my daughters sleeps on a mattress covered in bugs, she said yea sorry. Disgusting!! And no care. My husband and I have worked in the hotel industry a combined 10+ years. This is not how you’re suppose to do it. You get some cleaning stuff, you get to the room and clean it up or try to fix it. Offer a discount. Something. She did nothing. She could care less. I will be contacting the manager in the morning!!!
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