Le Relais de Marrakech

Wir waren von unserem Aufenthalt im Le Relais De Marrakech absolut begeistert. Alle Mitarbeiter waren unglaublich freundlich und hilfsbereit. Wir fühlten uns sofort wie zu Hause. Wir liebten die vielen herumstreunenden Tiere und der ganze Ort hatte einfach eine wunderbare Energie. Die Mitarbeiter waren wirklich hilfsbereit, wenn es darum ging, Taxis zu bestellen oder wenn wir andere Fragen hatten. Wir waren so dankbar, dieses kleine Stück Paradies entdeckt zu haben.

Gute Lage als Ausgangspunkt, wenn Sie über ein eigenes Fahrzeug verfügen. Es ist ziemlich weit vom Zentrum oder Restaurants/Sehenswürdigkeiten entfernt. Wir übernachteten im Deluxe-Zelt für 6 Personen, es war sehr einfach, aber zum Schlafen geeignet (wir haben nicht auf dem Gelände gegessen oder die Einrichtungen genutzt). Das Personal war freundlich und hilfsbereit und rund um die Uhr verfügbar, was praktisch war. Das Gelände ist geräumig und ruhig – es war ein wenig staubig und veraltet, hatte aber viele Sitzgelegenheiten, einen schönen Pool und einen Spielbereich für Kinder. Es war sehr schade, dass Burkinis im Pool verboten sind.

Das schlimmste Hotel, in dem ich je übernachtet habe. Am ersten Tag fand ich eine Wanze auf meinem Kissen und es gab keine Kissenbezüge. Das Kissen war wirklich schmutzig. Der Kleiderschrank war kaputt und voller Spinnweben und auf dem Boden lagen Haare. Die Dusche war kaputt, es gab kein Shampoo, keine Spülung oder Seife. Der Ladestecker war auch kaputt. Ich wachte mit einem Bettwanzenfleck auf meinem Arm und einer geschwollenen Lippe auf. Das Äußere ist das einzig Schöne. Würde es nicht empfehlen.

Very good value for money, great facilities and very friendly and helpful staff. The only minor point is the taxi ride back was difficult on the occasions we took them as the taxi drivers did not know the place at all.....this was only a minor hiccup though. The accommodation was fabulous and the bar, food and surrounding areas including the pool were lovely. I will be coming back to this lovely resort. Thank you Bob

We upgraded from a delux tent to an aironditioned room given the high temperatures and this was arranged well over email. The rooms are very basic (not really like the pics which were obviously dressed for the photoshoot). Aircon works well and was a godsend. The bathroom is terrible - contortion yourself around the basin and sit on the loo with your nose almost touching the wall. No soaps or shampoos provided. The pool is lovely, and there were enough sun loungers. The reception and cafe/restaurant only takes cash, and you need a taxi to get to the nearest ATM, 10 mins away by car. We sat for 3 hours one morning waiting for food because the staff member on duty did not offer us an alternative to the 1 traditional breakfast which was not an experience I wanted to repeat, and she said that was all that we could order. Despite this we saw plates of scrambled egg and toast going out to other diners. We were told that the kitchen opened at 11am for anything else so by that time we thought we'd just a little longer for what we wanted. By the time food arrived it was 12 noon, and I'd called the manager over twice to complain and apparently it was because she only spoke French and didn't understand, and everything was made fresh from scratch - we'd only ordered a pani and chips - hardly an hours worth of prep. In a site that does not allow you to bring food in, the choice of breakfast needs a serious overhaul. Had there been another option on the menu I could have pointed to it. Lunch menu's; we had 2 out of 4 meals that were good. The manager, Amenina, spoke English and French and she was very good. We called her at midnight one night to arrange a taxi for us from the main square since we wanted reassurance that we would get to our destination safely, and she made sure she sent someone reputable. So, it's a cheap stay - great if you have kids. Pity there is not much grass and just sand around the site, and no campsite shop. A few more conveniences would not go amiss.