Riad Dar Justo Hotel Boutique & Spa

I visited Dar Justo on November 20, 2024, and unfortunately, my experience was marred by significant issues that I feel compelled to share to warn other tourists. During my dinner, a payment problem occurred. Despite the amount being deducted from my account (proof attached), the restaurant’s card machine indicated an error. The owner admits that their card machine was broken and that this has happened to other guests in the past. This raises the question: Why hasn’t the restaurant done anything to prevent this situation if they knew their card machines are faulty? Instead of handling the situation professionally, I was detained at the restaurant and compelled to make a second payment, with the expectation that I would resolve the refund myself—a burdensome task for a tourist in a foreign country. I felt as if I was being blamed for the restaurant’s faults and even felt scammed. Despite providing proof of payment days ago, I was accused of not paying. The management’s response was unprofessional, shifting the blame onto me rather than addressing their own technical issues. This regrettable experience stands in stark contrast to the warm hospitality I’ve enjoyed elsewhere in Marrakech. If you’re willing to be blamed for a restaurant’s faults and waste valuable holiday time, this place might offer that unfortunate experience. However, if you want to enjoy Marrakech’s hospitality and cuisine without hassle, I recommend avoiding this restaurant to prevent potential problems. Visitors are better off choosing other Moroccan restaurants like Ksar Essaoussan around the corner, or even any street food place on Jemaa el-Fnaa, which provide better customer service. I hope this feedback prompts the restaurant to improve their service for future guests.

Beautiful decor, comfortable rooms, friendly staff, great location, good restaurant with seating on the rooftop terrace, a library, plunge pool, an adjoining spa…this riad had everything we needed for a relaxing few days after our 3 night desert tour. I had a pedicure and an intense massage in the spa, both well worth the money. The restaurant food was tasty (evening meal & lunch); breakfast was fine but fairly basic, catering to a European market. I would definitely book there again.

Great and super friendly staff, not one of our difficult questions was impossible. They arranged everything with a smile. The rooms are beautifull, the bathrooms are marvelous, location is perfect in the centre of the medina, almost next to Place des Epices. the roof top terrace was beautifull, the swimming pool small but beautifull, the hammam great! Thnx to all staff for our impressive experience with our group of 25 people. Our stay couldn't be better!