Hotel Les Trois Palmiers

DO NOT BOOK THIS HOTEL! If you think you have found a bargain and the price is less than £40 per night don't waste your time or money as they will not honour the booking. After spending over an hour on the phone to Agoda, who we booked through, the very rude and aggressive receptionist kicked us out of the hotel and left us trying to find alternative accommodation at midnight. If you choose to book anyway, watch where you park if you have a hire car as they will try to scam you for parking payment on the street outside. Ultimately there are much better places available for a similar cost, these people do not deserve the custom.

Worst place I have ever stayed. Arrived at 5pm 20 women with reservations confirmed in July with a tour company. At 7 pm they told us we had 8 of the 11 rooms. So 6 women had to share 2 rooms and the tour guide went to a friend. If that wasn’t bad enough we had showers flooding, no towels, no toilet paper in most rooms, A/C didn’t work in most rooms nor did the lock boxes. Then our key was demagnetized and we could not leave our room or take the chance and leave it open. We were told the manager who was the only person who could rekey our card did not come until midnight! No alcohol available in the hotel, we had our own. While waiting for our rooms we broke out our alcohol by the pool. We were told no alcohol except in your room. Our response”give us our rooms and keys and we will be happy obliged.” It took until 3pm the next day to get most things sorted out. Toilet paper and towels never readily available. Thank gawd we were only there 2 nights!

We last visited this hotel in March (2023) and I'm assuming this is when the old owners were still there and returned again in November (2023) after the new owners took over. All the old staff have been replaced. During this stay, I didnt have an issue with the fact that we had to change rooms twice, my parents 3 times. Or the fact that the TVs needed to be charged (like a phone) cause they were so old. There was no hangers in a wardrobe with no shelves, or even the fact that the bathroom (102) doesnt lock and the breakfast isnt the greatest. We loved the hotel and the staff so let it all slide. But, to be able to hear from my bedroom balcony that the owner of the hotel was aggressively screaming at my sister who was alone and in front of the staff for feeding a kitten outside the hotel left the foulest taste to a wonderful holiday. She kept screaming at her shouting NO clutching her red bag then her daughter intervened demanded the staff explain in English that the cats would get into the kitchen and break the plates. Broken plates aside, it is utterly disgusting to be spoken to so aggressively in front of others for merely feeding a stray cat. If the issue was feeding the kitten outside the hotel then this could have been relayed politely and with dignity. As the issue was the broken plates in the kitchen, presumably inside the hotel, how is the kitchen so easily accessible to cats? It's common knowledge that there are cats everywhere in Morocco so this would have happened regardless. I have always loved my stay at this hotel and have never stayed anywhere else. We come every year sometimes twice. It's sad that the owner chose aggression over compassion. Never again.

below average. not enough staff to support at check in /check out, often with poor attitude, particularly towards females. Felt very uncomfortable with some of the staff. 1 lift out of order which makes check in and check out long and difficult. air con poor, electrics poor, issues resolved sometimes but they shouldn't have happened, plugs and light switched fell off in our hands. 1 key per room policy which is tricky with groups. breakfast below average, took a long time for crockery/food to be replenished. only pro is close to airport, but doesn't feel like a great general area. pool is average. wouldn't recommend. has potential to be great, but needs a big shake up in facility and attitude.

One word Don’t go there Everything is bad except the duty manager He was good listener The reception was bad and they take the tax twice They take ensurence more than 50 dollars for nothing No car park The furniture is old in the room I forced to stay for two nights but never do it again