Wunpalm Motel & Cabins - Late Check-in Available

Avoid. On first impressions we were perfectly happy with our accommodation in room 12, it was old but perfectly serviceable, however in the morning we woke up in bed with a bed bug and on searching found more. There is no way we already had them as this was our first stay away in over six months. I caught two more bed bugs in a mug to show to reception and they just shrugged it off. We cancelled our other nights stay but no kind of refund or anything was offered for the nightmare of encountering bed bugs and the decontamination of all our luggage we would now have to do. We spent a whole day of our holiday at our next hotel washing and drying everything we had to avoid taking them with us. I emailed the wunpalm to see if they would at least cover the money we spent on washer and dryer fees and got no response. Disgusting customer service and worrying lack of response to such a serious issue.

Clean room. Bed was comfy. Didn’t get a chance to have a swim in the pool bbq area is very cosy and well equipped. Receptionist is very friendly and helpful (sorry I didn’t get your name) I accidentally left items in the shower and I got a phone call to let me know. Highly recommend Red Sea steak and seafood restaurant. Huge delicious meals and cocktails went down well too.

Ended up at consumer affairs -- we got our money back thankfully! Owner was in breach of consumer law by not providing a confirmation, receipt or listing any cancellation policies -- all are breaches of ACCC guidelines. Booked in for a multi day stay over the phone. The owner took our card, locked in the booking but never sent through details or confirmation. Called to find out what we could do the following morning after testing positive for covid. Owner refused to offer a refund or credit and told us to go and complain to the relevant agencies. We tried calling numerous other times but the owner refused to take our call and just hung up. We emailed that afternoon with no response. Based on the above, I would avoid this place at all costs.

Upgraded to a cabin as arrived early and motel room not ready which was very sweet of lady.. fantastic cabin and had kitchenette with all accessories even frypan..really enjoyed this cabin.. Easy walk to sunshine plaza .cotton tree and local cafes.... Highly recommended