Candlewood Suites Atlanta - Smyrna

I could find check-in time was 15:00, making reservation on Trip.com. Confirmation also mentioned it. But actually 16:00. I had to wait there.

애틀랜타 야구장 구경하기에 좋은 위치에 있는 호텔로 음식을 만들어 먹을수 있는 조리 기구도 있고 넓은 욕실이 좋았습니다.

A new option for Atlanta Braves baseball trips...but DON'T EVEN. I've attended dozens of Atlanta Braves home games at the new Truist Park from out of town and have stayed at many area hotels surrounding the ballpark and Battery entertainment area. This spot, although new, was the absolute worst experience of any of the hotels I've stayed while attending America's past-time in Atlanta. The newness of the property and the assumed value from the quoted cost was what attracted me for this particular stay of the night of August 7, 2024. Probably too far for most people to walk to game (which would include a solid hill to navigate along the way to and fro), but I'm a season ticket holder and had a parking spot, so that did not really matter. Just saying. So, as a Platinum IHG Rewards member, I arrived approximately 1:30 in the afternoon the day of the game on a hot and humid Atlanta summer day. I had to wait in the lobby for over an hour for my room, because it wasn't ready, despite my Platinum status. Finally I was checked in. When I opened the door to my room, rather than the expected refreshing welcoming and cool temperature that I have come to expect at most hotels, especially the other properties surrounding Truist Park that I have experienced before, I was blasted with a room that was blowing air out and a room temperature of 85 degrees on the thermostat. Not a welcoming environment to settle into before making my way to the game. I called the front desk to alert them to the situation. They assured me that the A/C is triggered by a motion detector and that the room would cool off quickly. It did not. After a couple hours, it had cooled to 78 degrees, not exactly comfortable in a paid hotel room on a hot and humid summer day, but it was time to get to the game. I had concerns that it would still be about 78 by the time I got back after the game and mentioned that to the front desk. They assured me that now that I was checked in, the A/C would continue to cool and it should be nice after the game. IT WAS NOT. A very hot and humid night outside watching baseball and the thought of returning to a cool room was the experience I was expecting. The thermostat was back to 85 when I got back to the room. I called for the third time to the front desk about my temperature concerns about 11 or so, but they were busy and said they would call right back. A half hour later approximately 1130 I finally heard back from the front desk, but I was tired, did not want to pack up and move out and had already been prepared for rest. The temperature had cooled to only 82, but I was tired of dealing with it. A restless night ensued with temps in the low 80's in the room as late as 2 am. Hard to sleep in a new hotel when you are sweating. Exhausted, I eventually fell asleep and woke in the morning. Never got cooler than 77 or so in the room. Missed the free breakfast out of exhaustion and prepared to check out. Upon check out, I asked to speak to th

Despite arriving early, hotel was overbooked and we were not able to get the room reserved. Initially only able to get one keycard because hotel was low on them. AC would never get really cool. I asked at front desk and was told AC is motion sensor activated and would naturally be warmer up at night. It is Atlanta in August - not what you want. There was yelling in hall by other guests at 4 am in the morning. Strings were used for handles on cabinet in room. Thankfully, the room was clean. Overall, very disappointing for an IHG hotel.

I came to this location thinking it had a pool since I was told all their locations do(no pool) , also I asked for two bed suite we got one, even though we kept swing and was told by ihg they had the two bed suite the lady at the front desk said their staff lives in those rooms so they never have them available and she keeps telling them and ihg won’t listen. I wasn’t welcomed as a member or even offered a water. I was told we could move into a king suit the next day. The next day I called the front desk same lady who said she would be there to assist with the move, now says, “well I don’t think you will be able to move because we have a lot of people coming in!! (As if me and my family are not important because to move me means they loose a sale for a minute and she said they where short staff!! And then we canceled our next reservation with them because our point in leaving another Candlewood with a pool was to come to another pool. Was not the case. The staff was nice I guess . Then in my heist we leaf an iPad under the mattress and I called maybe an hour later to tell the front desk, it has been weeks and only a case has been opened about this. It’s simple to know who stole it. What cleaner cleaned the room

Recently stayed here for the braves games, the hotel itself is new but, it lacks cleanliness. The hotel was poorly designed, it was a rushed job, the elevators were in and out of order, there's no breakfast, no pool, sketchy internet, and poorly trained housekeepers. The hotel is also hidden from plain sight its next to a RED ROOF INN, we didn't feel safe. I would not stay there again. Oh yeah, watch your bill, they will switch and bait you! Give you one price then charge you a much higher price.

Carlos was absolutely amazing at the front desk! Please give this man a raise! I will definitely be back!!!!!!!!!! From check in to check out my experience was amazing!!!!!!!!!!!!!!!!thanks so much for your loyalty Carlos!!!!!!!!!!!!!!