AluaSun Marbella Park

Reservé 3 suits júnior, viajábamos 5 adultos y 4 niños y en la reserva ponía claramente que niños de 3 a 7 años entraban en la habitación gratis. Llegamos y no tenían mi reserva y nos pusieron en 3 habitaciones normales con cama extra muy incómoda. Una de las habitaciones muy pequeña, con mucho olor a tabaco y daba a la autovía, no podíamos dormir bien. Me gustaría devolución de lo cobrado de más. Gracias

First impressions were good. We arrived late, yet the dining room had saved food for our arrival. A picnic style plate of sandwich, fruit and other bits. This place has the best shower I have ever had abroad. ALWAYS hot and the pressure was amazing. The beds were clean and comfortable. Housekeeping came every day. Yes you have to get a token for your drink cup. This is 1euro. You get the euro back when you leave This is only for the pool bar and not the evening bars. Apparently you can hire towels for the sun beds for 10 euros. We were not told this but I heard other people talking about it and they had blue towels. Yes the food isn't Al a carte but there is always choice. It's not always the hottest but there are 2 microwaves in the main food area. I will say if you have a sweet tooth you will be disappointed by dessert choices at lunch and tea. Lots of nice pastries at breakfast. There are pastries and fruit next to pool bar after breakfast and some form of lunch after lunch serving till 630. There should be no need to be hungry. The entertainment were always visible. They were so good with children-even outside of the kids club area. At night the dancefloor was always full - I just admit mainly by the spanish visitors. One night it was so nice to see them invite a young British couple to dance with them and teach them a traditional dance. All pools cleaned every day. All staff lovely. Sebas on reception is a total asset to the reception team. The dance trained entertainment team member is friendly and very helpful after I lost my phone in a taxi. The inside bar was efficiently run but several staff but two stood out. Just wish I had go their names. Nothing is a problem especially for Sebas on reception. They are happy to talk about local areas. Phone taxis. Advice on bus service. When you first pull up to hotel you may think you are isolated and on a motorway. You barely hear any traffic and there are a selection of shops, bars, chemist and tobacconist literally on your door step as is the bus stops. So there always has to be some Negatives. I would worry that in the height of summer the indoors bar couldn't cope with the volume of people. There were major wars over getting seats to watch entertainment and the queues at bar could get quite long. The pinecone on trees are large so be very wary where you place your sunbed. You cannot get a cup of tea or coffee with your lunch or tea in the dining room. They are blocked off after breakfast. The juice was coming out warm from the all inclusive section next to the bar. But you could just go to the bar for a cold drink. They advertise a heated pool and there wasn't one. They also advertise a beach shuttle bus which I never seen. The beach is literally a 10 minute walk anyway. Some suggestions to the hotel would be - Keep the butter next to bread (it's currently beside fruit) Keep milk near to coffee machines (it's also next to the fruit) Have different spoons for each