Gastnutzer
31. Januar 2023
I highly recommend anyone reading this review to choose a different lodging. The toilet in our room was dirty and not functional upon arrival. When we informed the front desk staff, we were given a plunger. As maintenance on this motel has clearly been neglected since opening, no amount of plunger work was going to fix dilapidated plumbing. One of the main entrances to the motel was not operational. Several of the security cameras inside the hotel weren’t even plugged in. The room was abused, poorly cleaned, and in remarkably poor condition considering the age of the building. Despite being at low capacity (empty parking lots reveal a lot) the motel staff never offered to give us a different room or reduce the rate. They never even apologized. They expressed regret at our disappointment, but not with the condition of their own establishment or their poor customer service. After I complained, Cybill Frenette, an employee at this motel, informed me that the hotel is seriously understaffed and does not have adequate maintenance. Again, no offer was ever made by the motel to fix the problem, change rooms, or offer even a partial refund. This place is literally a crap hole, and the staff really has no interest in fixing it or pleasing customers. Be warned.
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