The Falls at Manuel Antonio

Friendly staff, relaxing vibe, comfortable beds great value, daily housekeeping, nice breakfast options included in price and awesome happy hour Pina Coladas. Would stay here again

El televisor no funcionaba, tuvimos problemas con la limpieza, nos la limpiaron alrededor de las 3 de la tarde, poca variedad en el restaurante, el desayuno estuvo muy bueno, la atención del personal increíble, piscina muy linda.

I don’t enjoy writing negative reviews though as a long time user and contributor on TripAdvisor it is important readers have a chance to be informed before booking that next great holiday. For me first impressions are everything and checkin tends to set the tone of the place you are staying. Regrettably, I was not impressed. The reception is hot and uninviting. Not even a fan to allow air to circulate. We had however done our research on TripAdvisor and months prior to arriving we specifically requested an upstairs deluxe room. It seemed to have that little extra privacy as well as a small balcony where you could sit in the evening. It was unacceptable that the written confirmation of our request was no longer possible as all rooms were full. No apologies. Just suck it up. (Strike 1). We had a hint that this was more a budget hotel than a ‘resort’ when we had to struggle with our luggage off the bus and were asked by the desk clerk if we needed assistance to have our two large cases taken up the stone pathway to our room. The handyman, gardener, pseudo security, lost sole that wanders the place somewhat begrudgingly took our heavy bags to our room. Hello! (Strike 2). We were also asked as part of the checkin process whether we wanted our rooms serviced each day. We were now getting very worried that we had made a big mistake. You need to consider that in Costa Rica there are notices in all the places we have stayed including The Falls, not to flush toilet paper down the toilet. Apparently septic systems in most places are not at a plumbing standard (i.e. lack macerating pump systems) that can cope with paper in their septic systems. Rather, a small bin is provided in the bathroom for such materials to be deposited. Servicing a room in a tropical climate is not an opt in decision. Consider me precious but what are they thinking? Finally the piece de resistance was our room. We had entered a time warp. The room was very, very dated. The dusty mosquito netting over our bed would be an asthmatic’s nightmare. Some of the bathroom fittings were barely secured to the wall and the very small room safe with key(optional request at checkin) was puzzling. At least the aircon worked. As for the desire to sit outside on our porch/walkway in the evening this was a challenge. The ground floor room we were provided (10) is strategically located next to the underground septic tanks. Personally sitting outside with wafts of sewerage emanating from the tank vents was a deal breaker. (Strike 3). I suspect the reason we did not get the room as confirmed was that people arriving before us complained about the smell. The staff (except reception) were friendly enough though they seriously need training in hospitality. Being on their mobile phones during service is not a good look. ‘Chef’ nibbling on food in the kitchen while preparing your meal is poor practice. Clearing your plate while your fork is still in your mouth is a fail in hospitality 101. If you want a drink

Great hotel. Smaller hotel which is nice. Breakfast was included with our room. It was healthy and tasty. Front desk staff was very courteous and helpful. Restaurant staff is efficient. Tips were appreciated. We tipped with breakfast all though it was included with our package. Great wildlife at hotel. We saw an ant eater and group of monkeys. Rooms were big but bathrooms a bit on the rustic side. Lighting could be better but it’s not a big deal. Locals prefer being paid in cash (dollars or colones) if you use a credit card it’s an extra 13%.

We had a delightful stay with wonderful service. Our room was in a quaint setting, with monkeys swinging from the trees near the patio. The hotel is conveniently located on the bus route to the park. We enjoyed the daily happy hour and getting to know the friendly bartender. We would love to stay at this hotel again.

This is my first review although I travel with Melbourne see the world who has had over 300 reviews published. Upon arrival today we were greeted by an unwelcoming team member at reception. We were asked several odd questions including would we like a key to the safe and would we like our room serviced daily. Of course we answered yes to both and were left wondering why we had even beenasked these questions. Next we were shown to our room which was not the room we had booked and paid for. Our booking confirmation clearly stated we had booked a deluxe upstairs room however we were allocated a down stairs room. After some discussion with the not so welcoming team member and being told to be quiet whilst she explained to me what had happened she did acknowledge we had indeed booked an upstairs room but as the hotel was fully booked she was unable to provide the correct room. The downstairs rooms are on the walk ways and do not offer any privacy if you wish to sit outside. In addition to this we are located next to the underground septic tanks which exude a putrid smell making it impossible to sit outside without feeling nauseous. Regrettably we are here for 3 nights and are yet to receive an apology or solution to the inappropriate room we have been allocated which I find totally unacceptable.

This place was great. I don't think We could find anything to complain about. Pool was great, rooms and grounds really nice. I have to mention the girls in the bar/restaurant, They were a delight, efficient, and fun. Wish We could have stayed there longer.