Cleatham Hall

We booked in for Sunday lunch on Sunday the 24th of November. The food was lovely and the team are very friendly and attentive. The owner also took the time to say hello and to point out what's on at the hall over the coming weeks. What a lovely lady who genuinely cares about the place. We will definitely go again.

After a warm welcome we were treated to a wonderful afternoon tea. It was delicious. Everything was so fresh and tasty. My companions also enjoyed the experience. Cleatham Hall is set in beautiful surroundings, a great location with lovely views across the countryside.

I've visited CH twice now, the first time with a small group for an afternoon tea, the second time for a pre Christmas meal On both occasions I've left feeling shirt changed. Reference the first visit for afternoon tea, the orangery (which is quite nice) was completely void of other dinners, thus had no atmosphere at all. I'd recommend that afternoon tea is done in set days in order to fill the space & build atmosphere The second visit, for a pre Christmas meal, again other diners in the room were few. The most disappointing part was that the beef was as tough as old boots. We were not checked back on during the meal & as such I raised this issue once we'd finished, with meat left on our plates. The owners are incapable of receiving criticism & this shows in other review responses. When stating that the meat was overcooked, this was net with "well it's the same piece of meat we've served from all day & there haven't been other complaints " having worked in hospitality for many years, this response does nothing to rectify the situation. I should add that the open fire was not correctly being tended and as such kept in going out. The verdict.- it is local to where I live, it is a nice old building which has greater potential than is currently being met. The entrance feels like you're walking into an old family members house. Having been there twice, I will not return for a third. I'm accepting that mistakes can happen, but it's how you deal with them that counts & both the chap & chappette (whom I believe are the owners) were poor in rectifying the issue.