The Reach at Piccadilly, Manchester, a Tribute Portfolio Hotel

Location is good, walkable distance.

There’s no hot water in the morning.

預訂很快，客服處理態度很迅速，有什麼問題客服回答的也很快，7×24小時的在線客服就是好。以後還是要在大平台預訂酒店，非常值得信賴！下次一定用它！

房間雖小，但整起來很舒服

Whilst our room was comfortable, if not slightly small, and decorated to a high standard, I won’t be returning nor recommending this hotel or any other in the Marriott chain. This is for two reasons - firstly, the checkin process was a farce, with a 30 minute wait whilst a handful of people in front of us queued to be checked in. Secondly, I am not comfortable with regards to how well my financial data is stored and used. On check in, we were asked if we would like to keep a card on account for a tab. We declined stating we would prefer to pay as we go. I then added on and paid for breakfast on my card - having booked through a third party, this is the only occasion my card was used at the hotel. We checked out the following morning. 30 minutes later I received a text message to state I had gone overdrawn - this was unexpected and so I checked why. It transpires that the hotel had taken payment for the hotel room, despite me having already paid in full prior to our stay. This concerned me for two reasons - the first being that £255 was taken from my account and (upon calling the hotel to query and be issued a refund on the wrongly taken payment) I was informed it would take 3-5 days to return to my account. Leaving me in a chargeable overdraft through no fault of my own. Secondly, I had not only not authorised this payment, but I had clearly stated I did not want my card kept on file for future payments. A request that was ignored and resulted in an unauthorised payment been taken. I have been in touch with the hotel chain group - who said that they would get someone from the hotel to be in touch. No one has been in touch and my emails have been ignored by head office. Poor form on both parts.

Adjany made our stay absolutely amazing greeting us when we arrived & also had a laugh with us. Hotel is clean & perfect location walking distance to everything especially the Christmas markets this time of year. This is our 2nd time staying in the past 2 months & both times had a great experience. Thank you!