Gastnutzer
19. August 2024
We stayed here for one night to attend a family event near by. I paid £185 for the most basic room type, included breakfast. We arrived to find a beautiful building In an absolutely wonderful location. Lovely arts and crafts former Guards Club on the river with a garden sloping down to the waters edge. Inside they have decorated nicely and things are very relaxed. Our room was on the top floor and was compact but nicely furnished. Bed was comfortable, there was an excellent little fan and a compact bathroom. Where this place falls down is that for the money it really needs to be firing on all cylinders, and it really isn’t. In our room there were exposed nails, wiring hanging out of the room in the bathroom, a shower that was too narrow for a normal human, wonky and broken blinds and only one bedside lamp. Outside the garden has a pleasant outlook but is just scruffy and badly maintained. There is bright green plastic netting along most of the river frontage, weeds growing everywhere and rubbish littering the front of the deck. It just gives off a very run down and neglected appearance. Inside they operate an honesty bar, which is a lovely addition. However if you’re going to make it self service, £3 for a can of coke is absolutely outrageous. I understand it’s essentially a fee for the convenience but don’t rip your guests off. The biggest let down is breakfast. It is a light continental buffet which, when done right, is perfect. However, when aiming for the premium market, undercooked mini from pastries, some toast, a meagre selection of fridge cold fruit (including some shrivelled and gone off peaches) and some tasteless coffee just doesn’t cut the mustard. Tonight I am staying at a Premier Inn for £35. There are no exposed wires or broken fixtures here. If you’re going to aim for the luxury part of the market then provide a service that meets the price point. The general cleanliness’s and wear and tear of the whole property is just not of the required standard. They get away with this by marketing as a ‘club’ rather than a hotel as this place really really isn’t a hotel. With a bit of hard work and cash spending on it it could be wonderful but right now it’s not worth your money or your time
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