I had a room rented for a couple of weeks for my stepfather’s 90th birthday bash. On the day I was to travel, my mother called and she was SO sick, and meanwhile, my stepfather was having problems with his back to where he could barely move! I phoned the hotel and Vick, the general manager, not only refunded me most of the price for my reservation, he informed me of the third party vendor with whom I made the reservation on line and could not recall, but he graciously answered there questions about his name, and his title, which the “title” they did not tell me about the first time I called. So, a total of 3 calls to Vick! I stay at this hotel every time I see my parents. It’s very close to our family home. I have reserved rooms before only as Amy Cardwell, but I got married and my last name changed to Laster. That did not matter to Vick. He just wanted to help me! Thank you, Vick!
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