"Eine sehr schöne und mit allem ausgestattete Wohnung, verfügbares und freundliches Personal, nichts zu sagen über Reinigung und Ordnung, auch für den gemeinsamen Garten, ein kleiner Ecke, um sich wirklich zu entspannen, auch für die harten Freunde empfehlen, die können ihr Platz haben,"

"Ein kurzer Aufenthalt, aber genug, um mir die hervorragende Qualität des Hotels und der Verwaltung zu schätzen. Alles wird mit offenkundiger Leidenschaft organisiert und verwaltet. Die Reinigung ist sowohl im Zimmer, im Spa und in den gemeinsamen Bereichen unvermeidlich. Das Frühstück ist vielfältig, süß und salzig, mit qualitativ hochwertigen Produkten und sorgfältig organisiert. Ich wurde auf jeden Antrag aufrichtig unterstützt und beraten. Bei der nächsten Gelegenheit werde ich ohne Zweifel zurückkommen."

"Stylish hotel, rooms even those with a balcony are very dark. Small bathroom without a bidet (indicated in the hotel description anyway.) In the bathroom there are no radiators or any other accessory to dry bath towels (see photo) At the entrance and in the corridors there is a bad nauseating stagnant smell, I don't know if it is due to the carpet not being cleaned properly. At the reception the room keys are given and the direction is indicated, normally the staff at least accompanies you. Even in the room we had to leave the door open due to the bad smell that reigned in the room. Evening menu nothing special or typical (See photo) Breakfast never seen anything like it not even in the times of covid! Apart from 2 or 3 things nothing could be taken even with the appropriate tongs. Everything had to be served by a lady of a certain age. Useless queues were formed (see photo) In practice, since all the containers (bread, croissants, fruit salad, eggs, etc. etc.) are equipped with tongs or in any case with special accessories to be able to remove the food without touching it and since it is not a pandemic, it is clear that this method (no one can even take a fruit juice on their own) is done only and exclusively to save money and ensure that the customer only takes small portions. As you can see, we have traveled a lot in Italy and abroad but this is the first time we have found such a disorganized service for breakfast. They are understaffed. The lady I am referring to is not at all kind and friendly with customers except with some acquaintances. To conclude, because I am glossing over many other details, it is true that there is a car park in front of the hotel but on the days we were there the snow had created a layer of ice that made it difficult to get out. More than one morning we helped some gentlemen get out because their car, despite being equipped with special tires, was slipping. No one at the Hotel, even though they knew, pretended nothing had happened! There are many structures of various types and prices in Macugnaga and surrounding areas, consider them!!!!"