Gastnutzer
25. Oktober 2024
The hotel lacks the hospitality, quality and warmth of old. I remember it from thirty years ago when it had great ambience, a memorable stay and gormet food. The front of house team seem unconcerned for the guests and appear to have missed out on any customer service training - they are unprofessional and unkempt. The rooms are still good but service and breakfast is very poor and our requests were met what seemed like scorn and a surly response - I felt I was in a Fawlty-esq parallel! No wine list available in the restaurant 'we're running down our stock in preparation for a refresh'. Later, playing cards three of us in the bar over a drink, manager started packing up the bar - removing our table candles and stacking stools on tables, at 9pm - unbelievably rude! Breakfast is grim - selection of three cereals, flavoured yogurts, prunes, grapefruit, rounded off with Rose squeezable honey. Today it was awful - there was no wholemeal or brown bread available, so I opt for white with my scrambled egg - thin piece of toasted cheap white entirely covered in thin layer of featureless scrambled egg. I was told I could not sit at an empty (sunny) window table, because 'it was not set for breakfast'. It seemed to me like it's being run into the ground - echoing other reviews, it does not offer good service, value or memories. The lack of management responses, to previous reviews, speaks volumes!
Übersetzen