Gastnutzer
23. August 2024
I’ve stayed here often when visiting Lynchburg and it had always been a great hotel, but there were some real management and staffing issues during my last visit. It didn’t meet the Hilton standard. First, I checked in online and said I would arrive at 4 pm. I arrived at 4:30 but had to wait another hour because the cleaning crew was short staffed. The lobby was hot due to broken A/C so it wasn’t a comfortable wait. Second, the room, hallways, and elevator had plenty of wear and tear damage. Third, the breakfast options have changed for the worse. The $10 continental breakfast was almost entirely composed of prepackaged foods and the dining room had only one server, making it much worse than the free breakfast at a Hampton Inn. In the future, I would recommend staying at one of the other hotels in town.
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