Cielo Hotel Lusail Qatar

We booked the Accomodation through Agoda and paid in advance, we received an email through Agoda informing us that our booking was canceled due to ‘Termination of contract’ I contacted the hotel directly to enquire about the cancellation and I wasn’t given much information but was told that they would be in contact with Agoda to enquire the about the cancellation. I also contacted Agoda who informed me that the contract between the two parties was cancelled by the Hotel and that all bookings made through Agoda were also cancelled,. The hotel have made contact with me saying the that we cancelled the booking and haven’t admitted to forcing us to cancel due to their contractual issue with Agoda. We due to check in on the 28th November 2024

Abdelkader is the best 💐. His warmth and genuine smile was so welcoming . He even assisted in taking a photo of me and my friends. Very attentive to detail and ever smiling handling guests. Kyra is the best club to be , all the staff is amazing and the music is great

Terrible experience. The room lights goes on and off automatically while you're sleeping. Not to mention the noise from the clubs until 2:00 am. I found a cockroach in the bathroom. They really need to work harder in this property to maintain at least the standard. Check in and check out was okay but not what I expected.

worst hotel experience we have ever had ,don't ever think to book this hotel. If you want to sleep during earthquake come her cause all the walls shakes until 2 am with very loud noise coming from the night clubs . Its unbearable noises . Beside that the bed was dirty has yellow stains and lots of hair on it . We argued with them and asked for cancellations and their only solution was to switch room and pay extra money !!!!

I recently had an utterly disastrous experience with Cielo Hotel, and it's safe to say that it's a stay I will never forget, despite the fact that I didn't even get to stay there. From the very beginning of my booking process, this establishment managed to leave me deeply dissatisfied and frustrated. To start, I opted for the "no payment needed" option when booking my stay, a choice that should have simplified the process. However, on the day of my scheduled arrival, Cielo Hotel abruptly canceled my reservation because they claimed I needed to make a payment. Instead of using a secure and reputable payment platform, they sent me a payment link directly. This raised significant concerns for me as it goes against common industry standards and appeared rather shady. In fact, *********** informed me that the property should not handle payments directly, leaving me to deal with Cielo Hotel's questionable practices. Another issue I faced was with the hotel's contact information. The phone number provided in their description and on Google didn't work, making it impossible for me to reach them for inquiries or assistance. DON'T STAY HERE! Velero Hotel nearby is a great alternative!

There are security guards who do not interact well. They treated me brutally and did not respect my wife. They are just looking for someone to pay them money, and if you don't pay, they hate you. Now I do not recommend this hotel