Hôtel Alba

Stayed there for a week which required intensive physical activity and the food just didn’t cut it. Bland (salt and pepper was my only salvation) or something I wouldn’t eat entirely i.e. fish or onion tart, with the miserable manager making it clear (very rudely might I add) that no, you cannot opt for another option. The room was nice enough apart from the shower that flooded the bathroom with every use, so much so that the carpet outside of it was soggy for hours. I shared a room with three others and there was admittedly a decent amount of storage space. On our second to last day in the hotel the wifi completely cut out. My review would’ve been much more positive in other circumstances but the rude manager of the restaurant (or that’s what I assume he was) made the experience all the more unbearable. I do appreciate the server Valentin though as despite him not speaking much English he was polite and tried his best to cater to me and my colleagues.

The room looked nothing like the pictures online. Apparently they must have one decent room of which they take pics. I would compare this hotel to like staying at a Days Inn in the States. Maybe a 2 star quality hotel at most. Outdated and very basic rooms. No extra blankets. Slick shower with crud in the grout. No bathtub. Room felt like an old college dorm room. (New dorm rooms are nicer than the Alba.) the lobby looks nice, and the place has potential if they would do a major upgrade on the rooms. Also, if your tour company scheduled dinner at the hotel, skip it. Bad. Pay for your own dinner elsewhere.

Hotel itself is in a good location and offers decent facilities. The big selling point for us was the secure bike storage. We were able to use this and a luggage storage room before/after check-in/check-out, which was much appreciated. Staff were polite and friendly at all times. I'd recommend this hotel for anyone doing a cycling holiday/trip based from Lourdes.

The hotel is situated a little out of the way but it makes for quieter nights. Staff at the bar are pleasant. The staff at the hotel shop are miserable, cannot be bothered with customers and can be heard moaning about their shifts. The bar staff are pleasant and the bar can be nice and lively at night. The bed linen felt very sticky and damp, unpleasant. The balcony is also an accident waiting to happen, if you are 6ft tall the balcony will be practically at your hips & there is a hidden step which you can easily trip over, its a tiny and high up space. The decor is tired and old. We were bothered 3 times on our first morning by cleaners. First, two entered the room around 8:30am to clean, we told them no instantly and they left. An hour later, the same cleaner entered the room again, and when we told her no repeatedly she stood at the door for a minute before leaving. 5 minutes later, she entered again. This time we shouted no as we were losing the will to live. Upon complaining at reception we were told we should have had the do not disturb sign on. I don't understand how saying no 3 times isnt enough for the cleaners. At checkout we expected to pay the tourist tax, but instead were given a bill for €113. She charged us for an extra night for no reason. We said this was wrong and she fixed it, but this is just emblematic of our stay. Certainly not five star.

Stayed for 2 nights June 2022. The receptionists were so helpful. They offered us options for rooms and they even took us upstairs to see and to choose our rooms... something which I have never been offered in any hotel. Thank you for meeting our requests. The location is perfect if you're driving a car since there's a large free public car park round the corner and the hotel is only 10 mins on foot from the Sanctuary. The rooms are in immaculate condition. Breakfast was reasonable but not the best I've had. Can improve. On the whole I would definitely recommend this hotel without any doubt.