Beverly Hills Suites - Excel Hotels & Resorts

Good hotel.

I give 5 stars for the hotel ! We stay in there for 7 days and we really feel like home. We had an amazing view and beautiful apartment for one couple. .. I will came back then soon and I will like to stay longer. The swimming pool so clean and the staff lovely .. recomand this place

Just got back from a great short break to this hotel, and had a fab time. Having read some of the reviews on here, we were a little worried on what to expect, as it has been around 5 years since we were last there. Well, we needn’t have worried, as all of the staff are some of the nicest and most helpful that we have ever met, they really couldn’t do enough to help us, nothing was too much trouble. Yes, the resort is a little tired, but it is clean and there was always someone busy cleaning the pool area, reception or bar. It is very relaxed, no need to get up early or join the race to reserve sunbeds, as even at 10am there are plenty left to pick from. The area itself is brilliant, loads of bars and restaurants to choose from with a varied cuisine. We love live music, and you will not be spoilt for choice on this, try Chicagos, Happy Days, GG’s or Dylan’s and you will not be disappointed.

Beautiful spacious duplex apartment with the most gorgeous views , we had a wonderful time staying here the staff are so lovely especially the lady that works in bar and breakfast forgot her name blonde hair red lipstick. The only bad thing I’d say is the half board meal at night it’s overcooked and not presented well so we ended up eating out most nights as food wasn’t nice but apart from that I would return just to stay no half board

Avoid! Worst customer service experience. See recent negative reviews (booking sites hide these recent negative reviews to get you to book) and do not risk spoiling your holiday with a hotel which has zero customer service skills. A pot luck with what room you will get (some are in an appalling, dirty condition) and ground floor definitely one to avoid. Ignore manager responses as they have no intention of improving their appalling standards.

My wife and I stayed for 8 nights Great apartments at great prices in a great location But it needs a deep dive clean in the apartment and a standard process of cleaning e.g. changing sheets but not pillowcases Balcony not cleaned Floors not washed But I would go back

Arrived at the hotel was put in room B2 ground floor. No windows only one door that opens onto a patio right opposite a gate that leads onto the street, not very safe feeling as anyone could walk in. Room smelt like hot sewage, cracked tiles in the kitchen area, stains and hairs on the bed sheets and air con remote was no where to be found. Went and complained at the reception desk and they said there wasn’t anything they could do until the morning and they require 20 euros for the air con remote! Me and my partner went out for dinner as it was getting late and when we came back and entered our room again the smell was 10x worse! I went back to the reception desk where the same receptionist stated he can’t do anything for us sometimes it just smells. Extremely disappointed! After sitting in the room for 20mins I packed mine and my partners stuff and walked back down to reception. I said I refuse to sleep in a room that smells like hot sewage, is dirty and has multiple broken things in it and if there was nothing they could do I would want a refund so I could go stay elsewhere. The receptionist then gave us a new room and new room keys but stated we may have to move again the next morning, No map or anything to find the way round it’s like a maze!! Once into our new room now being around 1am we went to sleep. At 2.30am my partner was woken up by 2 men letting themselves into our room!! Horrified we jumped out of bed and the boys ran out of the room, the hotel had given them keys to our room and told them that’s where they were staying!! The next morning I went down to reception and spoke to a lady, didn’t get her name but I believe she is head of customer service. HORRIBLE woman, we explained our situation, how dissatisfied we were with the first room and how awful the smell was, then explained how disgusted we were that two men were let into our room in the middle of the night while us two girls were vulnerable and sleeping and how our first night and morning of holiday has been taken up trying to sort out the room situation. She stated it was our fault the guys were let into our room as they had paid to stay in that one (me and my partner completely unaware that someone else was booked in the room) She said there’s no smell in room B2, it’s our fault for complaining! Blamed us for absolutely everything and said we should be happy we don’t have to pay for the upgraded room they put us into! No understanding at all! Then had breakfast after sorting out the rooms, sadly this was also awful! Stone cold food, stale cereal and mouldy food!! Don’t ever stay here!! Couldn’t recommend it any less!! Awful hotel and useless receptionists!!