Gastnutzer
1. März 2024
My experience at the Travelodge by Wyndham Convention Center, Long Beach, CA was not so great. It was the only hotel that was available for my colleague and I. When we looked at the website, the rooms in the area did not look bad but after checking in and going up to the room, I was signed. It had an awful cigarette smell even though on the door, it said non-smoking. There was also an ashtray on the desk. I had a two queen size room and pulled the sheets back on one of the beds and they were subpar so I went to the other bed and found hair underneath the sheets and Blood like stains on the sheets. The pillows were also very dingy. The room looked very old and the refrigerator was an awful shape. The walls were dirty and there was also dirt on the floor .The staff was nice enough to move me to another room, and this one did not smell. But I also had an issue with the sheets and found an employee who was able to provide me with some clean bedsheets and pillowcases. The room that I got switched to was a lot better and it had a newer air conditioner which the first one did not have. In fact, the first room had an old air conditioner that had a lot of dirt in it and seemed like it never been clean. I don’t want to badmouth the cleaning staff because it appears that it’s a very small group of Latin people that work hard and do the best that they can with what they have. They were super nice helping with the exchange of sheets and pillowcases in the new room that I was changed to I wish I would’ve read the customers complaints on the website prior to booking this room but like I mentioned, there was nowhere else to go. Another thing that bothers me is that the management staff would respond to peoples concerns and the negative responses with apologies saying that they were addressed the issues. And this was just a month or two ago, but yet the same issues that other customers had the same issues that I came across with my stay. If this hotels is owned by Wyndham Wyndham should invest some money and bring it up to high standards like some of their other hotels are and not just how their management staff give apologies and say they would take care of the manners. This is a very ass accessible location that appears to have a great walk ability score.
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