Sure Hotel by Best Western Lockerbie

We visited for a 2 night stay to attend a family funeral and to spend time with family who live near the hotel. Overall we had a great stay. We were warmly greeted and shown to our room by the staff, room 20, and found the large room to be comfortable and nicely decorated. Most importantly the room was nice and warm given the outside temperatures were sub zero. The super king size bed was comfy. The bathroom was clean, warm and nicely decorated. Staff were always friendly and polite. We did not eat at the hotel as we had our family living nearby however when we return to visit Lockerbie we will chose this hotel again, thanks for a great comfortable stay.

Honest hotel. Warm welcome, free upgrade as they were quiet. Good room, comfy bed. Huge bathroom with Roll Top Bath and sep Shower. Could do with some hooks for towels but hey for 1 night it's fine. Bar area very welcoming with log fire lit, dinner just as good as we remembered and breakfast again cooked to order. Pots of coffee not someone wandering around with a jug and fresh water as part of the juice line up. We find all the staff including Glen the owner very personable. It's location works for us.

We stayed 2 nights, with others for a family wedding. Had two disabled wheelchair users in our party, one in disabled room 25 the other in upstairs bedroom. The disabled room is not easily accessible to wheelchair users. The door into the corridor from which the room is accessed, is immediately in front of the bedroom door. The corridor width is only marginally wider than a wheelchair measured from footrest to handles on backrest. It took 2 able-bodied people to get a manual wheelchair user in and out of this bedroom. The doorway to the bedroom needs widened. Not sure if that would help, possibly not. There was a wet room, and grab handles in the shower area, but no shower stool. Most disabled people would be unsafe to stand in a shower. The emergency pull chord was fitted to the ceiling approx 2 ft from the bed. Could not be reached if occupant fell, or was seated in wheelchair or short in stature. There was no phone in the room to call reception, or outside for emergency help. There was no furniture with drawers. All medical supplies and medication for our family member had to be left on the dressing table and chair for easy access. Not ideal as it included controlled ***** which should have been hidden away. In short, this room was unsafe in every regard : being able to shower safely, being able to exit in an emergency, being able to call for help and dangerous ***** being open for use by 3rd parties. Communication and the attitude of staff could be very much improved. Staff, when they were around (not much, from what we saw), were impersonal and sullen. They had a defensive attitude when issues were raised with them which made communication difficult, and made us feel like troublesome guests they'd rather not bother with. The disabled guest with an upstairs room was advised she could store her wheelchair in the lounge downstairs which is normally locked, and safe for storage. (There is no lift). No mention was made at that time, that staff are rarely on hand. At 9.30pm the first evening, this guest looked to park her wheelchair in the lounge and found it locked. No staff were around to open it. Her husband had to bump the wheelchair upstairs. It is motorized and very heavy. He then had to bring it back down next day. When mentioning this to the girl on reception, there was no apology for the inconvenience. The attitude was huffy and defensive, explaining it's a small hotel, reception is not manned 24/7 but they live on site and can be called upon at any time. Said a note was left at reception stating this. It was not visible, and not explained on arrival. There was however a framed message to this effect later that day at reception. There was no loo brush or waste bin in the bathroom Very little hanging space for clothes in an open wardrobe. Majority of wardrobe contained ironing board, iron, hairdryer, heater and extra bedding? The only other space for clothes was a narrow shelf at the top of the wardrobe,

Stayed here with my wife. It was just an overnight stop for a journey onwards. We arrived a little early and the welcome was icy. The guy who appeared to be the manager seemed very angry about something in his life and was taking it out on guests and by the look of it the staff too! The staff were brilliant, really helpful & attentive. The facilities were fine, clean & comfortable. If you fancy meeting Scotland’s version of an angry Basil Fawlty you won’t be disappointed! The guy has issues, got really angry when we told him a fire exit was chained shut! We won’t be staying again but if you fancy meeting this character…

Avoid absolutely disgusting customer service my husband asked for our heating to turned off in our room to he told it couldn't then the next morning to be told we would have to leave if the complaints carried on we wer there for a family wedding the owner was amazing and understood everything as for the staff they wer so rude to all of our family especially the young girl workers there attitude stinks. Beer was absolutely vile it was warm my farther in law took his drink because it was warm and flat to be told he could change it this time but next time it happens he couldn't change it as in her words me and my dad have giving away to many drinks already but it was there fault. The gas wasn't working on the beer pumps they even bothard the bride the next morning to tell her there had been complaints about the heating been left on a mean who bothers a bride on the morning of her wedding instead of just dealing with the matter after all it was the hotels fault

We booked this hotel for an overnight stay. We were going to a family celebration in Lockerbie. Our double room was immaculate . Lovely and clean, beautiful bathroom and facilities in room. The only thing was when we came back to hotel at 11.50pm the doors were closed. We had let them know we would be late and they gave us a phone number to ring when we got back . Unfortunately nobody came despite ringing and knocking on doors and windows. We were freezing. Another resident heard us and let us in at 12.30am.!!! When this was mentioned in morning, very little apology was given. Breakfast was very good.