Gastnutzer
15. März 2023
Checked in 2wks ago for the wknd with my 4yr old & almost 2yr old sons. Room seemed to be OK at first, until I looked down and noticed “beige hairs” on my (Black) pant legs from sitting on the couch!!!! Upon further review, I discovered that this was actually DOG HAIR-ugggggghhhh! Although, I’m aware that some hotels are trying to cater to that population and because I’m not one of them, I don’t understand the struggle…but I still believe that (as a property) you shouldn’t expect EVERY guest to be “OK” with the idea of not checking into a clean AND sanitized room each day! What made me even more furious is that I didn’t notice the hair until about an hour into check-in and realized that my boys have been playing & rolling all over the floor-YUCK!!!!!!!!! I immediately dusted them off-shifted them to the bedroom, then texted the front desk (using the Marriott app) and the agent that checked me in came to the room-agreed that it was not properly cleaned and sent someone within minutes; he vacuum the carpet, used a large lint brush to remove the hair from the couch, then sprayed it down. The agent explained that she couldn’t move me because they were sold out that night & also because the property is “pet friendly,” she couldn’t even guarantee that any room was free of pet hair. She let me know that I could either check out, w/o penalty, or receive a discounted rate-I chose the latter. Woke up the next morning (to multiple large-sounding dogs barking inside a room across the hall) took my boys to breakfast, which was a nice convenience. Because of the dog hair incident, when we returned to the room, I didn’t feel confident in the tub being cleaned also, so I elected to use the sink to bath my boys. After I cleaned them, I went to release the stopper to drain the water, but it wouldn’t go down!!! After several minutes of trying, I gave up and just left it alone. On my way out for the day, I stopped by the front desk to alert the staff of my issues, the agent was very nice, showed empathy and assured me that she’d credit all that she could towards my final bill for my inconveniences. I returned later that night & guess what…my bathroom light is burned out!?!? Yeah, at this point, I’m soooo over this property-glad I’m checking out in the a.m. When I check out (with the same agent I spoke to the day before) she informed me of my 15% discount off my final bill!?!?!?!?!?!?!? WOW!!!!! I guess you can imagine which property I won’t return to or recommend.
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