Residence Inn Detroit Livonia

房間很大，但是沒有打掃服務，好在就住兩天，早餐也沒啥吃的。

Marriott better watch their brand!! This hotel experience was like staying at a hotel in a third world country. We have been loyal Marriott customers, but no more. This was our last stay at a Marriott. The Marriott brand is south bound. Residence Inn Livonia takes the cake. Clueless staff. Extremely Poor housekeeping. Hair on the furniture. Mold in the shower. Stained carpets. Soda cans under the bed. Stained chairs. Ripped curtains. List can go on and on, but whats the point?? Similar reviews are listed here from 2022, so nothing seems to have changed. Doubt if anyone is taking note or even cares.

My family and I stayed here recently and we had no complaints. The rooms were clean and modern enough, and the hotel itself was welcoming and well kept. However, the highlight of our stay was the front desk attendant Brandon. He was knowledgeable, friendly, and attentive. He was nice to our children, and was able to assist us with any of our needs. There should be more people like Brandon in the world. It truly turned a good hotel, to a great stay !!!!!! Keep up the good work!

The place was nice as far as layout and the room size (separate bedroom and living room, full refrigerator). The courtyard with a basketball court was a nice touch, and the lobby where breakfast was served was a good space to hang out. Breakfast was hot and good. The negatives though.....there was a smell to the place (cat food maybe?) that wasn't pleasant, and the room was kind of dirty. Unfolded the couch bed and there were stains on the mattress.

The room was not well maintained. (Parts of the room had not been vacuumed in ages) We found a used popsicle stick and a lost gummi bear from a previous occupant.. There were ladybugs, insufficient towels and mid to low quality fixtures. Promises of feather free rooms and handicap accessible features were not kept. The shower would not pass a safety inspection for the elderly. The staff was pleasant, but not truthful. They said they couldn't change our room, because they were full, but the parking lot was empty. The institution did not deliver.

Mold on bathroom floor and around sink, large stain on carpet, old hair pin and discarded paper on couch, no hand soap, no body soap (went to front desk to get), then discovered no hairdryer which still wasn’t delivered by housekeeping 30 mins after requesting. Coffee in room tasted years old, were out of coffee in the lobby at 7:45. Won’t stay here again - you shouldn’t either

I had the unfortunate experience of staying at the Residence Inn, and I must say, it was absolutely terrible. From the very first day, we were greeted with a lack of hot water, which persisted throughout our entire stay. Despite our multiple complaints, the issue remained. We were given a different room after 2 nights but, again there was no hot water. We have stayed at Marriott’s across the country and around the world and have never had an experienced like this. Marriott should be embarrassed to have their name on this hotel!

Rooms are very dated; clerk let me check in when she knew no hot water in hotel; permanent "sorry I'm helping other guests" when I tried to check out and go somewhere else - lots of little niggly things - no ice in facility; icemaker in fridge doesn't work etc. etc. - would avoid this one

Checked in 2wks ago for the wknd with my 4yr old & almost 2yr old sons. Room seemed to be OK at first, until I looked down and noticed “beige hairs” on my (Black) pant legs from sitting on the couch!!!! Upon further review, I discovered that this was actually DOG HAIR-ugggggghhhh! Although, I’m aware that some hotels are trying to cater to that population and because I’m not one of them, I don’t understand the struggle…but I still believe that (as a property) you shouldn’t expect EVERY guest to be “OK” with the idea of not checking into a clean AND sanitized room each day! What made me even more furious is that I didn’t notice the hair until about an hour into check-in and realized that my boys have been playing & rolling all over the floor-YUCK!!!!!!!!! I immediately dusted them off-shifted them to the bedroom, then texted the front desk (using the Marriott app) and the agent that checked me in came to the room-agreed that it was not properly cleaned and sent someone within minutes; he vacuum the carpet, used a large lint brush to remove the hair from the couch, then sprayed it down. The agent explained that she couldn’t move me because they were sold out that night & also because the property is “pet friendly,” she couldn’t even guarantee that any room was free of pet hair. She let me know that I could either check out, w/o penalty, or receive a discounted rate-I chose the latter. Woke up the next morning (to multiple large-sounding dogs barking inside a room across the hall) took my boys to breakfast, which was a nice convenience. Because of the dog hair incident, when we returned to the room, I didn’t feel confident in the tub being cleaned also, so I elected to use the sink to bath my boys. After I cleaned them, I went to release the stopper to drain the water, but it wouldn’t go down!!! After several minutes of trying, I gave up and just left it alone. On my way out for the day, I stopped by the front desk to alert the staff of my issues, the agent was very nice, showed empathy and assured me that she’d credit all that she could towards my final bill for my inconveniences. I returned later that night & guess what…my bathroom light is burned out!?!? Yeah, at this point, I’m soooo over this property-glad I’m checking out in the a.m. When I check out (with the same agent I spoke to the day before) she informed me of my 15% discount off my final bill!?!?!?!?!?!?!? WOW!!!!! I guess you can imagine which property I won’t return to or recommend.