The Halyard Liverpool, Vignette Collection

We had to cancel our trip due to serious force-major reasons. Asked the hotel about the cancelation a week in advance, but the hotel rejected neither to cancel nor reschedule. Formally the hotel is right, but it can not be considered as a good service and customer-focus.

The hotel staff was incredibly friendly and accommodating. The room was spotlessly and clean creating a comfortable and relaxing environment for a restful night sleep

Clean hotel and accessible to centre. If you’re going to book for Rooftop make sure it’s suite room as the double room wasn’t that nice view in the balcony. Friendly staff in the breakfast area and to the receptionist who assist us 10th July 2024 (Wednesday) at 15:00 he’s approachable and accommodating I forgot his name he has tattoo. But a bit disappointed. Only continental breakfast you can have it if you’re in a hurry. But for hot breakfast you need to order in the menu and that’s the time they prepare it and serve for you I suggest it’s better everything is ready and hotel guest will just get it by themselves. Second one the receptionist who’s on shift at 11th July 2024 at 12:30 in the afternoon wasn’t that nice. it’s 2 ladies receptionist I pass the key on her and she just said thank you. The other lady just look at us without saying Hello. Front-desk receptionist should be accommodating. not even bother to ask us how’s our stay which should be standard to all Hotel service staff. Receptionist are the front one who promote your Business it’s just my opinion Halyard so I think it’s better to inform them.

Good location, room and service.

此次英國行程裏最好的酒店！設計師風格實在太讓人喜歡了！一家四口的家庭房也睡起來很舒適！服務特別好早餐也好吃

房間特別大，適合親自出遊

Very warm welcome (and much-needed directions to the carpark) from Pete and colleagues. Attractively decorated and furnished room with comfortable bed and spacious bathroom. The desk would have been extremely small to work at, but we weren’t here for work. Very quiet inside the room even though the hotel was busy and it’s located near lots of evening venues. Easy walk up to the cathedral and down into town. Breakfast was excellent food and service, including a very fresh continental selection. All staff were welcoming and knew what they were doing. Checkout very simple and, again, friendly.

Loved it! A new hotel, opened earlier in 2024, so very clean & smart. Warm greeting when checked in (thanks Pete and Muha) and given helpful recommendations of places to eat/drink/visit. Room smart & comfortable with view over the city (4th floor at back of hotel). Very convenient to so many things - Albert Docks, Liverpool One, cathedrals, good food & bars. We will definitely stay again if we come back to Liverpool

What a lovely hotel in the centre of Liverpool, really lovely decor, welcoming staff, the bar & restaurant area is lovely, had a nice singer on in the bar before we headed off to a concert, however could have happily sat there all night. The rooms are lovely, we had a top floor suite, really clean & modern with great views of the city. Breakfast was lovely & again lots of friendly & attentive staff. Cannot fault this hotel one tiny bit, looking forward to staying again in December!