Decameron El Pueblo

First timers, my teenager and I were lucky enough not to find but two other families in front of us to check in, buy still took about 25 minutes (they do informed it's from 3pm on - and check out is alt 12, but they let you enjoy the place for another hours without food or drinks). They have an online check in, but it doesn't do it all, since they still have to print many things (yes, print) and copy some documents. Over that, you have two options, if you went by taxi or similar, they assist you in a matter of 10-15 minutes. But if you go with your own car, they ask to park like a block away from reception because they will send a van to pick you and your things. We saw families with babies, children, carry-ons, strollers, wheelchair, etc waiting for a long time to be assisted. Rooms are impecable, you have some by one of the 5 tempered pools, on the hills (get there by a cute funicular) or near the main square. Remember it's surrounded by trees and it keeps it's prairie feeling alongside the concept of a colonial town, with cobbled streets that provides a mixed experience, it's incredibly fun to walk or go to the buffet (which is varied enough to bring vegetarian options as well as kids and meat ones, it's really an excellent service along the reserved restaurant options or the snack places). Watch out the schedules so your are not left without a proper meal. Drinks are sufficient. One outstanding point is the animation/game/late show crew. All of them are so professional, amazing, funny and friendly, that are the human touch this place requires. In every point you will find personnel that's helpful and attentive (except in the reception area). We enjoyed our stay very much. Some points to improve: use of the vans, assistance to family with babies or older people in wheelchairs and a vet for the only horse we saw with a bad leg. Thanks to the crew and the variety of wonderful activities they had.

Disappointing Experience – Not Worth the Hype I deeply regret choosing this resort to celebrate my father’s 70th birthday. It was an extremely disappointing experience, and I wouldn’t recommend it to anyone. We booked three rooms for three nights, traveling as three families with four kids. We even paid extra for rooms near the garden and pool, expecting a pleasant and convenient stay. Unfortunately, the reality was far from what was advertised online. First, the room specifications were completely inaccurate. The online listing promised two double beds in each room and a sofa bed in the living room, but the rooms we received were entirely different. Second, the facilities were outdated and poorly maintained. The toilet in one of the bathrooms didn’t work properly; we had to call maintenance, and even after it was “fixed,” it broke again. The noise levels were another huge issue. There was a loud party on Friday night just steps from our rooms, with music blasting until well past midnight. The next day, another event took place all afternoon, again with loud music. We weren’t informed about these events in advance, and no apologies or accommodations were offered. The management, particularly the manager was shockingly unprofessional and unresponsive to complaints. They showed no willingness to address issues or use proper judgment to handle guests’ concerns. Additionally, the dinner buffet was very poor in terms of variety, and the reservation system for restaurants was chaotic. The capacity was extremely limited, and no one informed us of this in advance, leaving us frustrated. Overall, this resort was a complete letdown. The false advertising, poor facilities, lack of communication, and unprofessional management made for an unpleasant experience during what was supposed to be a special celebration. I strongly advise against staying here.

Excellent hotel! Delicious food, very good entertainment show, very prepared and polite staff. The rooms are very nice, with the right rustic touch. I had some inconveniences at the hotel during my stay with my family; However, Mr. Santiago Salem was able to solve our problems in a personal, kind, respectful and efficient manner. I congratulate you for having Santiago as part of his team, he truly is an excellent worker!

Please be aware about the night shows, in my days in the hotel the show was about a scene of infidelity, assesinate & Suicide. We were with 7 children, in any part of the show was comunícate age restrictions. The rest was good but I think twice to return.

If you want to see the night shows, bring with you protection for your ears, the audio system is too loud. Don’t expect to have your room ready when you arrive, I had to wait almost an hour to get my bracelet and to able to get food, and a extra hour to get my room ready.

The environment was great,lot of activities, and clean rooms. The staff was friendly. The animation team (Zumi, Anthony, Edwin, Javier, Delqyis Vanessa, Nicole) had a lot of energy, offered diferent activities and a diferent show each night we stayed. Georgina, housekeeper, was servicial and kind. The Italian restaurant was good. Buffet needed more Peruvian food choices. In general it was great, we wished we stayed longer.