Maps13276938806
14. August 2024
The staff did not even acknowledge or greet us till we came to front desk and asked to check in. The check in was very long while they brought up our reservation. We asked for 3 keys as there was 3 of us and the girl mentioned all she could give us was 2 keys, never heard of that from a hotel before. The staff were not wearing the standard Marriott uniforms or even a name tag. We were not acknowledged as being Marriott Bonvoy members and had to ask ourselves if our Platinum membership was on file. No complimentary upgrade or bottled water was provided. When we got to the rooms they were just ok, there was dust on everything, sheets wrinkled, no bottled water in room and a small bit of trash still in the Garbage can. This was more like staying at a hostel than a Marriott hotel. Location was ok for being close to highway but nothing and I mean nothing in the area, other than a ******. We will look for a hotel on Major Magrath drive when we return to Lethbridge in a few weeks.
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